Hi,
I am new in Freshdesk and I have a question reqarding the customer portal, in which every mail user can see his tickets.
The CEO of my customer is not creating tickets, but wants to see all tickets of all users.
Is this possible?
I could not find a parameter to mark a contact as company admin or something like this.
Thanks & best
Nancy
Best answer by Roxwell
Just make sure they are obviously set up to their company :D
HI NancyK ,
You can follow this step to create the company profile on Freshdesk.
https://support.freshdesk.com/support/solutions/articles/50000004209-how-to-group-tickets-in-reports-based-on-a-category
Hi Mukesh,
I think you misunderstood my question.
How can my customer (CEO) get a full view on all the tickets raised by users of his company?
He can only see the ones where he is the requester, but wants to the see the full list of tickets in the customer portal.
Hi NancyK,
You can create a company profile that allows your CEO to view all tickets raised by your company's users.
This is definitely possible—please reach out to the Freshservice tech support team. They can assist you remotely in setting up the company profile.
+9
Just make sure they are obviously set up to their company :D
Hi
OMG - I found the setting on the contact setup.
It was hiding / not prominent to me.
Thanks for holding my hand on this! :o)
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