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Help with chatbot (FAQs)

  • February 10, 2024
  • 1 reply
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Medula
Apprentice

Hello,

I’m new to Freshworks in general, and need help with Chatbot. I’m having a difficult time finding a documentation or proper instructions on how to integrate FAQs in Chatbot, so that the customers will click the question in chatbot and receive answers without the involvement of support team.

If any of you have a documentation or a set of instructions on how to do it, I’d be very thankful. 

Best answer by Surya_narayanan

Hi @Medula, Sure please check out the below solution article that would link the FAQs present in your account to your bot:

https://crmsupport.freshworks.com/en/support/solutions/articles/50000004635-configuring-natural-language-settings-for-the-bot-builder-in-freshchat?cloud=freshworks

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    Surya_narayanan
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    • February 15, 2024

    Hi @Medula, Sure please check out the below solution article that would link the FAQs present in your account to your bot:

    https://crmsupport.freshworks.com/en/support/solutions/articles/50000004635-configuring-natural-language-settings-for-the-bot-builder-in-freshchat?cloud=freshworks

    alyssia.correa
    Kamakshi V
    Medula
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