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Question

DIsplay resolved date on customer portal

  • October 6, 2023
  • 1 reply
  • 60 views

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I want to display the date a ticket was resolved on my customer’s Ticket View (/support/tickets for the customers) on the customer portal, so when they review their ticket, they can see exactly when the ticket was marked as Resolved (or Closed).

I have tried these placeholders, none of which have worked:

{{ ticket.resolved_on | short_day_with_time }}
{{ticket.closed_on | short_day_with_time }}
{{ticket.resolved_on}}
{{ticket.closed_on}}

I can’t find any Liquid placeholders for the fields available on the Ticket View of the Customer Portal. This one describes Ticket placeholders that can be added to a ticket reply/automation. Some work and some don’t.

In the perfect world, I could display when a ticket was Resolved for the customers and add a note (if it’s been closed for a long time) that says the ticket is old and they should open a new one.

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1 reply

eeha0120
Skilled Expert
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  • Skilled Expert
  • 732 replies
  • October 10, 2023

Hi.

Not sure if it can be done, but I’d suggest to submit a support case, and they will be able to help with UX settings like this.

They might take their time, because UX team is pretty busy at backend, but they will respond.


Regards,


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