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Hey everyone,

I wanted to share a tricky issue we ran into when exporting tickets in Freshdesk. One of our team members kept seeing the error message:

“Seems like there are no tickets in the provided date range,”
even though the exact same export worked perfectly for me.

After some digging and testing, we figured out that Freshdesk requires you to have both read and write permissions on tickets to be able to export them—read-only access just doesn’t cut it. Once we updated this team member’s permissions so they also had write access, they could export tickets without any problems.

Hopefully this helps anyone else who runs into a similar situation! Feel free to share any thoughts or questions below.

Hi ​@david.carvajal 

Greetings From Freshworks Community

Thanks for sharing your analysis here.The ideal way to export tickets is to set the time range under the 'Filter Tickets By' section in the 'Export Tickets' section. First, choose the preferred file format, set the desired range select the required fields to export and click 'Export'. Ensure that the FILTERS section in the Tickets list view does not have any date range specified (or) set as Any time. If any date range is set there, the export will only include tickets from that specified range.

 

  •          XmsMnQj7vffq7poV3McOlSq0AQ443C8Lcw.png?1716134421                                           YKlL5StwjZ_rOz91BAeP0pDfng8i0kQEdw.png?1716389787Do let me know if you have any follow up questions. Thanks : :)

Hi ​@david.carvajal Thank you for bring this up. Contribution like yours helps the community :)

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