We have used activecampaign in the past and were able to track all website activity. We have installed web tracking code and use webforms but we dont see any website activity being tracked. i contacted their support and was told that I would need to create a hidden field in the form to track . I found that strange.
Is web tracking not possible with Fresh?
As of my last update in January 2023, Freshworks does offer web tracking capabilities through Freshmarketer. If you're facing issues, ensure correct implementation of the tracking code, check form integration, review settings, and contact Freshworks support for assistance. Web tracking should be possible, and hidden fields might be used for specific data capture, but it's uncommon for basic tracking.
As of my last update in January 2023, Freshworks does offer web tracking capabilities through Freshmarketer. If you're facing issues, ensure correct implementation of the tracking code, check form integration, review settings, and contact Freshworks support for assistance. Web tracking should be possible, and hidden fields might be used for specific data capture, but it's uncommon for basic tracking.
thank you. will contact them again
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