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How to Improve Ticket Notifications with SMS in Freshdesk

  • November 29, 2024
  • 7 replies
  • 100 views
Ariyan Khan
Apprentice
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Hey everyone! I’ve been using Freshdesk for managing customer tickets, and it’s been really helpful. However, I’ve noticed that email notifications sometimes get missed or overlooked by customers.

I was thinking it might be a good idea to add SMS notifications to send quick updates about ticket statuses or resolutions. Has anyone here tried this before? I found a service that seems to offer SMS integration with Freshdesk, and I was wondering if using a BulkSMS text messenger could improve the efficiency of these notifications.

Looking forward to hearing your thoughts! Thanks in advance. 😊

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    7 replies

    RobCrossHM
    Skilled Expert
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    • RobCrossHM
    • Skilled Expert
    • 98 replies
    • November 29, 2024

    I’ve not used any SMS integrations with FreshDesk before, but there are integrations available in the Marketplace that you could look into. 

    I'm an experienced FreshDesk Admin, but I don't work for FreshWorks
    Kamakshi V
    1 person likes this
    • Kamakshi V
      Kamakshi V
    Sneha Kandasamy
    Community Manager
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    Hi ​@Ariyan Khan,

    Greetings from Freshworks Community!

    I understand that you would like to have SMS integrations with Freshdesk product. Here are the list of the apps that supports SMS integrations, kindly check if any of these apps matches your requirements.

    https://www.freshworks.com/apps/freshdesk/explore/?query=sms

    Hope this helps!

     

    Cheers,
    Sneha.

    Kamakshi V
    Ariyan Khan
    2 people like this
    • Kamakshi V
      Kamakshi V
    • Ariyan Khan
      Ariyan Khan
    Ariyan Khan
    Apprentice
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    • Ariyan Khan
    • Author
    • Apprentice
    • 1 reply
    • December 13, 2024

    Hey ​@Sneha Kandasamy ​@RobCrossHM Thank you for your recommandation.

    Ariyan Khan
    1 person likes this
    • Ariyan Khan
      Ariyan Khan
    turhost
    Community Debut
    • turhost
    • Community Debut
    • 1 reply
    • December 23, 2024

    I Have never use this before but after your suggestion I also  thinking about it know I will try and if I find solution before You I surely suggest you.

    john533
    Community Debut
    • john533
    • Community Debut
    • 4 replies
    • December 27, 2024

    Although I have never used this before, I am considering it in light of your advice and will give it a shot. If I discover a solution before you do, I will definitely recommend it to you. Decargar YouTube Gratis

     

    M
    Contributor
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    • motaro
    • Contributor
    • 29 replies
    • December 31, 2024
    Ariyan Khan wrote:

    Hey everyone! I’ve been using Freshdesk for managing customer tickets, and it’s been really helpful. However, I’ve noticed that email notifications sometimes get missed or overlooked by customers.

    I was thinking it might be a good idea to add SMS notifications to send quick updates about ticket statuses or resolutions. Has anyone here tried this before? I found a service that seems to offer SMS integration with Freshdesk wedding photography, and I was wondering if using a BulkSMS text messenger could improve the efficiency of these notifications.

    Looking forward to hearing your thoughts! Thanks in advance. 😊

    Adding SMS notifications to Freshdesk can be a great way to ensure customers don't miss important updates. Integrating BulkSMS with Freshdesk can help send quick, direct updates to customers' phones, improving engagement. Testing the integration first will ensure it works smoothly. Overall, SMS can complement email notifications and enhance customer satisfaction.

    FlipperZeroUnleashed
    Community Debut

    Looking to enhance your ticket notifications with SMS in Freshdesk? Setting up SMS alerts helps ensure your team stays updated in real-time, improving response times and customer satisfaction. Integrate SMS with Freshdesk and make sure you never miss an important update again!

    Reply


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