Skip to main content
Solved

customer can't submit new topics - access restricted


I tried to configure it with Captcha and without. Nothing helped. Any solution?

URL is: https://wonderkindhelp.freshdesk.com

 

 

Best answer by Yusuf Ahmed

Hi @wonderkind,

Greetings from Freshworks community. Let me convert this into a support ticket and reach out to you via email shortly. I wish you a nice day ahead!

View original
Did this topic help you find an answer to your question?

6 replies

Yusuf Ahmed
Community Manager
Forum|alt.badge.img+7
  • Community Manager
  • 123 replies
  • Answer
  • August 21, 2024

Hi @wonderkind,

Greetings from Freshworks community. Let me convert this into a support ticket and reach out to you via email shortly. I wish you a nice day ahead!


jafarhansla
Community Debut
Forum|alt.badge.img
  • Community Debut
  • 6 replies
  • August 21, 2024

If you're having trouble configuring or accessing a service like Freshdesk, especially related to Captcha, here are a few steps you can try:

1. **Clear Browser Cache and Cookies**: Sometimes, stale data can cause issues with Captcha. Clear your browser's cache and cookies and then try accessing the URL again.

2. **Try a Different Browser or Incognito Mode**: Test the URL in a different browser or in incognito mode to see if the issue persists.

3. **Check Browser Extensions**: Disable any browser extensions, especially those related to ad-blocking or privacy, as they might interfere with Captcha.

4. **Verify Captcha Implementation**: If you’re configuring Captcha for the site, double-check the integration settings, especially the site key and secret key.

5. **Check Freshdesk Settings**: Ensure that Captcha is correctly configured within the Freshdesk platform. If you have access, review the settings related to security and Captcha.

6. **Contact Freshdesk Support**: If none of the above steps work, consider reaching out to Freshdesk support for assistance. They may be able to identify if there’s a problem on their end.

These steps should help you troubleshoot and resolve the issue with Captcha on Freshdesk.


jafarhansla
Community Debut
Forum|alt.badge.img
  • Community Debut
  • 6 replies
  • September 18, 2024

Canada is home to several top Thai restaurants offering authentic flavors and innovative dishes. In cities like Toronto, Vancouver, and Montreal, Thai eateries such as Pai Northern Thai Kitchen in Toronto, Maenam in Vancouver, and Pamika in Montreal are celebrated for their traditional recipes, fresh ingredients, and vibrant flavors. From rich curries and stir-fries to zesty salads and noodle dishes, these restaurants provide an authentic taste of Thailand, often in stylish and contemporary settings, making them favorites for both locals and tourists seeking a flavorful dining experience.


linakourii
Community Debut
  • Community Debut
  • 4 replies
  • January 28, 2025

I manage the I Wood Decor website I Wood Decor, and I'm exploring options for managing it efficiently. Can I use community.freshworks.com to handle customer support, engagement, or inquiries? If so, what features would best suit my needs? I’d appreciate any guidance or recommendations on setting it up.


linakourii
Community Debut
  • Community Debut
  • 4 replies
  • January 29, 2025

I manage the I Wood Decor website I Wood Decor, and I'm exploring options for managing it efficiently. Can I use community.freshworks.com to handle customer support, engagement, or inquiries? If so, what features would best suit my needs? I’d appreciate any guidance or recommendations on setting it up.


newuyr
Community Debut
  • Community Debut
  • 2 replies
  • February 25, 2025

Yes, you can use community.freshworks.com for customer support, engagement, and inquiries. Just like the Chickadoodle dog breed, known for its friendly nature, Freshworks' community fosters smooth interactions, helping you efficiently manage customer queries for I Wood Decor.


Reply