Skip to main content
Question

freshdesk support

  • November 7, 2024
  • 3 replies
  • 47 views
The Center
Contributor
Forum|alt.badge.img

How do I report a bug to Freshdesk?   Support lets me go in and make a ticket; but when I go to submit this is what I get:
“We are sorry. You have been restricted from accessing this helpdesk page.”

 

Kind of strange that an app that is about processing bug reports doesn’t even let you report bugs… 

    Did this topic help you find an answer to your question?

    3 replies

    Daniel Söderlund
    Skilled Expert
    Forum|alt.badge.img+14

    did you e-mail support@freshdesk.com ?

    Solution consultant @ synerity.eu, A new error is always a sign of progress!
    Kamakshi V
    1 person likes this
    • Kamakshi V
      Kamakshi V
    The Center
    Contributor
    Forum|alt.badge.img
    • The Center
    • Author
    • Contributor
    • 3 replies
    • November 7, 2024

    I wasn’t aware I was supposed to.  I went through their website to create a ticket.  When I submitted I get an error.  
    Thanks for the email.

    Daniel Söderlund
    Kamakshi V
    2 people like this
    • Daniel Söderlund
      Daniel Söderlund
    • Kamakshi V
      Kamakshi V
    madhusingh0906
    Community Manager
    Forum|alt.badge.img+5
    • madhusingh0906Community Manager
    • Community Manager
    • 49 replies
    • November 9, 2024

    Hi @The Center 

    Greetings From Freshworks Community 

    Looks like you are unable to create ticket from your customer portal , I would request you to please help me with the account details in DM or drop an email to support@freshdesk.com and we would be happy to check this for you.

    Thanks

    Madhu, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice