We use Freshdesk to manage support requests from our external clients.
Each client company may have multiple teams reaching out to us for support.
Our requirement is to grant a contact access to all tickets of a specific team, without giving them access to all tickets of the client company.
Is this possible in Freshdesk? If so, what configuration do you recommend?
Thanks in advance for your help!
Best answer by Roxwell
In Freshservice, you can’t grant specific access levels to individual teams. It’s either company-wide or none at all.
The best way to work around this is to set up a workflow that shares the ticket with the designated person based on your criteria. This will require accurate company and department data in your contact records.
+9In Freshservice, you can’t grant specific access levels to individual teams. It’s either company-wide or none at all.
The best way to work around this is to set up a workflow that shares the ticket with the designated person based on your criteria. This will require accurate company and department data in your contact records.
+12Hi
Regards,
Elvis
Thank you
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