Hello, I just new to freshworks.., I want to know about the customer feedback system like giving numbers to calling agents,. Is there any option to get feedback from customers..,
Regards
Mikal…,
Solved
Incoming Calls - Customer Feedback
Best answer by harshaa.sridhar
Hi Mikal,
Thanks for your question
We have the CSAT option which would help the callers in rating the conversation with the agent
Please check out this link - https://support.freshcaller.com/support/solutions/articles/50000001622-receiving-csat-feedback-through-ivr and feel reach out to support@freshcaller.com if you need further help :)
Hi Mikal,
Thanks for your question
We have the CSAT option which would help the callers in rating the conversation with the agent
Please check out this link - https://support.freshcaller.com/support/solutions/articles/50000001622-receiving-csat-feedback-through-ivr and feel reach out to support@freshcaller.com if you need further help :)
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services to know more & get started.
1 person likes this
+2Is it possible to ask the caller for some verbatim feedback on why they gave the score they did?
Reads all your CSAT feedback for you.
1 person likes this
+7Hey! I would also like to see massive improvements to the CSAT that can be offered. 1 question feels limiting and verbatim feedback is an absolute must to celebrate agents and great experience they give as well as learning how we can improve!
1 person likes this
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