Do you find the text background colors inadequate?

I totally agree!

I have created an “Idea” ticket for this.  See here so you can vote…

Thanks Altus,

I’ve already voted - hope it will be noticed by others too as I am barely using the background color because of that.

Quite funny, that this community blog lets you do this, with a colour picker but you have to do this for the product. I 

This might help you for now, It not the most elegant , But i test this, you can inspect and edit the element Hex for that one page load session to the colours you want and then this will be retained in the note.

Hmm, now I'm starting to feel like the FreshWorks team is messing with us a bit.
Unfortunately, I couldn't write it before, so I'm only doing it now.
FreshService was upgraded two months ago.
Text coloring was updated, which is now disastrous.
Now, only high-contrast colors are available for the text background and the text itself. The current state is useless, since the only possible combination is white text and any background color.

But did we write what we want so vaguely?
Let's try again...
Dear FreshWorks staff, I kindly ask that high-contrast colors be available for the text color, and light (pastel) colors for the text background color.

I hope you fix this this year, because the current color palette is completely useless.
Thanks in advance

Yes agree with the above.

In the mean time, the only option to get pastel colours as Jason.Evans2 has suggested is to use Hex colour codes.  

Here is a website for obtaining the codes…. https://htmlcolorcodes.com/

A bit time consuming and to keep it consistent you need to remember the codes you have used, but seems to be our only options at the moment.

e.g….

I suppose what might add salt to the wound is how other parts of the GUI in Freshdesk/Freshservice still have the wider array of font and background colour options available: