We need to have a better overview over tickets for our customers by adding important fields to the snippet ticket_list in the ticket overview on the portal.
Could anyone help me to get a solution for this?
This has to be possible, right?
Thanks and BR
Christian
Solved
Additional fields on snippet ticket_list
Best answer by madhusingh0906
Hi
Greetings from Freshworks Community :)
From my understanding you would like to populate a particular custom ticket field to be populated on the customer portal.
This can be done by navigating ton admin → ticket fields → particular ticket field(ticket_list) → edit properties for customers and make it visible on the customer portal.
Let me know if this is something you were looking for, if this does not help please help us with the supporting screenshots and we shall have this checked for you.
+5- Community Manager
- 49 replies
- Answer
Hi
Greetings from Freshworks Community :)
From my understanding you would like to populate a particular custom ticket field to be populated on the customer portal.
This can be done by navigating ton admin → ticket fields → particular ticket field(ticket_list) → edit properties for customers and make it visible on the customer portal.
Let me know if this is something you were looking for, if this does not help please help us with the supporting screenshots and we shall have this checked for you.
Madhu, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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