College Student Interns

sing a single generic student ticket agent for all 15 students may violate the EULA, as most software agreements require individual licenses for each user. To stay compliant while minimizing costs, consider discussing a flexible licensing model with the vendor or exploring discounted student licenses. Others in similar situations might negotiate volume-based or tiered pricing.

Here are a few strategies and workarounds that might help:

1. Shared Agent Account

While creating a generic student ticket agent account might seem like a good idea, it is generally not permissible under the Freshservice EULA. Each user accessing the system should have their own license

. However, you can explore the following alternatives:

2. Round-Robin Assignment

You can use the round-robin assignment feature to distribute tickets evenly among the students. This way, each student gets an equal number of tickets to work on, and you can manage the workload more effectively

3. Part-Time Agent Licenses

Check with Freshservice if they offer part-time or limited-use agent licenses. Some service providers offer flexible licensing options for part-time workers or interns, which might be more cost-effective.

4. Automated Workflows

Leverage Freshservice's Workflow Automator to create rules that automatically assign tickets to students based on their availability or expertise. This can help in managing the ticket load without manually assigning each ticket

5. Custom Roles and Permissions

Create custom roles with limited permissions for the students. This way, you can control what they can access and manage within the system, ensuring they only handle tasks relevant to their role.

6. Consult Freshservice Support

Reach out to Freshservice support or your account manager to discuss your specific needs. They might offer tailored solutions or discounts for educational institutions that can help you manage the student pool more effectively.