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So I want to implement a process where by a user creates a request by filling in a request form created using service catalog. Once that form is submitted then a change gets created automatically using the relevant fields from that service catalog request. I can’t seem to find the right workflow automation options for this process so I’m asking if it’s possible and if so how ? 

Hi @alyssia.correa 

Another inquiry for FreshService created in FreshDesk forum.

 

So I want to implement a process where by a user creates a request by filling in a request form created using service catalog. Once that form is submitted then a change gets created automatically using the relevant fields from that service catalog request. I can’t seem to find the right workflow automation options for this process so I’m asking if it’s possible and if so how ? 

You need to use API https://api.freshservice.com/v2/#create_change to create the change. 

Thanks @eeha0120 - moved it!

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