Hi,
Wondering if anyone else has experienced issues with sending a reply to a ticket. Every once in a while Ill put in my reply and then try clicking send and it just does not work. Button looks like it was clicked but no reply is sent. I need to reload the page to be able to send.
Sometimes I dont notice it was not sent until days later!
Seems to happen more when I am working quickly.
I am also in communication with support but wondered if it happened with anyone else.
Thanks.
+12Hi.
It seems a browser issue.
Try clearing cookies and cache every once in a while.
Hope this helps.
Regards,
Same thing happens after clearing everything. Also a different browser, different user, and different computer didnt help anything.
+9It is everyone on our account, including myself who has all permissions.
Also after it happens then refreshing the page it starts working on that ticket so I dont think it is permissions.
I suspect it is something to do with the draft saving and then screwing up the send button.
Was just curious if anyone else has run into that issue.
+3@chelminen
Thank you for reaching out!
Can you check if you have enabled “Reply to ticket” permission in the assigned to your profile. Also, please make sure you are a member of the group that the ticket belongs to. If you are an observer, you will not have permissions to reply/work on the ticket.
Thanks :)
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