I found that my agents can stop auto assignment tickets,
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/32972d9b-1aa5-414c-a2ec-f844b4233f23.png)
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/278ee897-f77b-4fa3-882b-9db3a3d0d6a7.png)
![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/4a28a8de-f237-4b6f-a395-41ad8bff8ff0.png)
Hi
Hope you are well,
I’m afraid, Every agent would have an option to Turn-off their Round Robin. But just in case you do not prefer the Round Robin method, You can proceed to assign Tickets through Workflow Automator or use our On-call Module and make Agents as Primary on-call members to have tickets assigned to them.
Hope this helps!😀
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