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Question

Ticketfields based on Workspace in Freshservice

  • 15 February 2024
  • 2 replies
  • 40 views
Priyadharshini
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Hi,

I have an app in the Freshservice Marketplace. In this app, I need to display the ticket fields based on the workspace.

Using the 'List All Workspaces' API, I obtained the list of workspaces. Then, I retrieved all ticket fields using the 'List All Ticket Fields' API.

However, some of the ticket fields have a workspace_id that does not match any in the 'List All Workspaces' results.

Please help on this.

 

Thanks,

Priyadharshini R

2 replies

zachary.king
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Hello @Priyadharshini I would suggest you take your question over to the Freshworks Developer Community here. There are a number of fantastic developers that may be able to help you figure out your issue. Take care!

- Zach / ITSM Solutions Engineer
Nittannia
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Hi @Priyadharshini 

You can use the list all ticket fields from a specific workspace to help you with this. 

Kindly try this API which will help you with the same 'https://domain.freshservice.com/api/v2/ticket_form_fields?workspace_id=2' 
https://api.freshservice.com/v2/#view_all_ticket_fields

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