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Answers to threads in ticket view

Hi,
When forwarding a message the message is not displayed in the main view, but in the thread-view.
The answer of the thread is however displayed in the main view, what is quite confusing.
Is there a way that, the conversation stays in the thread?

Page 1 / 1

We noticed this testing in our Sandbox. They told us it was fixed, but we have not enabled Thread on production yet. Can anyone confirm if it was fixed?

Seems like it has been fixed

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