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Question

Answers to threads in ticket view

S
Apprentice
Forum|alt.badge.img+2
  • SOTA
  • Apprentice
  • 1 reply

Hi, 
When forwarding a message the message is not displayed in the main view, but in the thread-view.
The answer of the thread is however displayed in the main view, what is quite confusing.
Is there a way that, the conversation stays in the thread?
 

    zachary.king
    manns
    2 people like this
    • zachary.king
      zachary.king
    • manns
      manns
    Did this topic help you find an answer to your question?

    2 replies

    J
    Contributor

    We noticed this testing in our Sandbox.  They told us it was fixed, but we have not enabled Thread on production yet.  Can anyone confirm if it was fixed?

    S
    Apprentice
    Forum|alt.badge.img+2
    • SOTA
    • Author
    • Apprentice
    • 1 reply
    • October 4, 2023

    Seems like it has been fixed 👍

    Reply


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