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Question

Answers to threads in ticket view

  • May 19, 2023
  • 2 replies
  • 87 views
S
Apprentice
Forum|alt.badge.img+2

Hi, 
When forwarding a message the message is not displayed in the main view, but in the thread-view.
The answer of the thread is however displayed in the main view, what is quite confusing.
Is there a way that, the conversation stays in the thread?
 

      2 replies

      J
      Contributor

      We noticed this testing in our Sandbox.  They told us it was fixed, but we have not enabled Thread on production yet.  Can anyone confirm if it was fixed?

      S
      Apprentice
      Forum|alt.badge.img+2
      • SOTA
      • Author
      • Apprentice
      • October 4, 2023

      Seems like it has been fixed 👍

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