We have received multiple errors when sending emails/ticket replies to one of major customers.
It’s “Message not deliverved”. When clicking on review we get “Email rejected due to an unexpected error. Please try again after sometime.”
This is kind of useless for debugging.
I’ve read through all threads but with no clear resolution.
Is the error typically on the recipient side?
Best answer by Kajal Vats
Hi
Greetings from Freshworks community.
The emails can fail due to multiple reasons. To troubleshoot this on our end, please DM me your account details, your email address and the sample ticket screenshot where the email failed along with the recipient’s email address.
Regards,
Kajal
+12Hi.
Yes and no.
It usually goes on your side, but according to recipient setup.
On your side, please ensure you have properly setup DKIM, SPF and check your DMARC policy setup:
Freshdesk Email domain verification using DKIM records : Freshdesk
Create an SPF record to ensure proper support email delivery : Freshdesk
External reference:
FreshDesk SPF and DKIM Setup: Step by Step | EasyDMARC
Hope this helps.
Regards,
+4Hi
Greetings from Freshworks community.
The emails can fail due to multiple reasons. To troubleshoot this on our end, please DM me your account details, your email address and the sample ticket screenshot where the email failed along with the recipient’s email address.
Regards,
Kajal
Hi
Greetings from Freshworks community.
The emails can fail due to multiple reasons. To troubleshoot this on our end, please DM me your account details, your email address and the sample ticket screenshot where the email failed along with the recipient’s email address.
Regards,
Kajal
Thank you
Hi.
Yes and no.
It usually goes on your side, but according to recipient setup.
On your side, please ensure you have properly setup DKIM, SPF and check your DMARC policy setup:
Freshdesk Email domain verification using DKIM records : Freshdesk
Create an SPF record to ensure proper support email delivery : Freshdesk
External reference:
FreshDesk SPF and DKIM Setup: Step by Step | EasyDMARC
Hope this helps.
Regards,
Hi
We already had the DKIM, SPF and DMARC setup.
I’ve tried resetting in Freshdesk settings, and updates all related CNAME+TXT records in DNS.
Hope that will help.
+4Hi
We’ve sent you an email and created a ticket to this forward. Kindly revert to the same.
Regards,
Kajal
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