Recent experience shows basic need to prevent ticket deletion on all product levels for security reasons. Please can you introduce

if you have To enhance ticket security: following steps are given

1. User Permissions

2. Audit Trails 

3. Two-Factor Authentication

4. Training

5. Role-Based Access Control

6. Backup and Recovery

7. Security Audits

8. Vendor Security

9. Incident Response Plan

Thanks for the quick reply. Please can you advise how I can use any of these features to prevent a user being able to delete tickets. I’d really appreciate the help as Freshdesk have said i am only able to do this by upgrading to the Pro plan.

Safeguarding critical business data is as essential as protecting patient records in healthcare. Just as Carelogic login ensures secure access to sensitive medical information, a support platform should have built-in protections to prevent accidental or malicious data loss. Relying on an upgrade for basic security feels like a vulnerability, much like a hospital lacking essential safeguards against unauthorized record deletions. Strengthening role-based permissions at all levels would enhance trust and prevent operational disruptions.