Skip to main content

Picture attachments or inserts not showing

J
Apprentice
I have tried both .png and .jpg picture file attachments within Solutions, Forum Posts, etc and they do not populate except with a square box and a ?.  This happens whether I add the pic file with the WYSIWUG or as a file attachment.  Is there a proper way to insert pics so that the picture file appears in the posts?
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    3 replies

    V
    Contributor
    Hi Jamie

    Is this still happening ? We identified an issue and fixed this yesterday. Can you try this and let me know ?

    regards
    Vijay
    P
    Community Debut
    • paul
    • Community Debut
    • 2 replies
    • April 13, 2012
    I think that I have narrowed this problem down to MS IE. Using Chrome, Firefox and Opera the pictures show and using MS IE they do not. I also get an error message from IE stating that some of the content is not secure, I was using SSL. Turning off the SSL in the admin allowed the pictures to display in IE.

    Also using my own logo gives a security problem in IE. I have this problem in IE v9 both the 32 and 64 bit versions on Win 7. On XP this problem occurs using IE 8. Not sure what other versions would do. I tried lowering the security setting in IE and also putting the Freshdesk site into the trusted sites but that did not work. As usual IE is not wanting to play nice.
    V
    Contributor
    Thanks for the update Paul

    We will see How we can address this ? BTW, chrome and Firefox are the friendliest browsers :-)

    regards
    Vijay

    Most helpful members this week

    Terms of UsePrivacy Notice