Skip to main content

Freshdesk portal problem in Chrome (and other) - https?

P
Apprentice

Hi,


I'm having issues with my portal. I've setup "hjelp.serverhus.no" with the correct CNAME listing in DNS. But when using Chrome i get an error about the https protocol (this happens even if i try using just http:// - i don't know why it rewrites).


My customers also are having issues with it. If i use Internet Explorer it seems OK.



Chrome gives: NET::ERR_CERT_COMMON_NAME_INVALID


And I've had clients showing me various other error messages. The link used to all clients is also http://hjelp.serverhus.no/ (not https).


I've included two Firefox messages.


    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    3 replies

    M
    Community Debut
    • m.payne
    • Community Debut
    • 1 reply
    • September 30, 2016

    I am also getting this error message with Chrome on my machine only when using CNAME but works if I go direct to domain.freshdesk....


    Attackers might be trying to steal your information from cname (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID



    H
    Contributor

    Hi Michael,


    You might get this error message if you do not have a custom SSL cert for the CNAME. Could you please write to support@freshdek.com with your account details? We'll help you in setting this up for your account.


    Thanks,

    Harish

    Freshdesk Support

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    We're glad that the portal is up and running on https, courtesy the custom domain SSL certificate. Looking forward to work with you soon !


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

    Most helpful members this week

    Terms of UsePrivacy Notice