Skip to main content

HTML code to hide/display Ticket field

  • February 10, 2017
  • 3 replies
  • 179 views
F
Apprentice

 I despair of finding help! :)


I need to hide/display fields of a "new ticket" form, I manage 2 portals/products, and I don't want the same ticket form for the two portals, Freshdesk support say to me :

1-Add all fields in your ticket form customisation

2-Go in Portals customisation and use HTML code to hide/display the fields.


But no answer after that, the product consultant not reply for the moment

Please if someone (or support) can just say the code needed to hide/display a ticket field ?

Thank you by advance.

Bye

    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    3 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    You could navigate to the product portal -> portal pages -> New ticket form section and then add the code to hide the fields that shouldn't show up on this portal. 


    Here's a sample code that you can use to hide the fields :


    <script type="text/javascript">

    jQuery('#helpdesk_ticket_custom_field_order_248005').parent().parent().hide();

    jQuery('#helpdesk_ticket_custom_field_data_248005').parent().parent().hide();

    </script>



    The highlighted text is the field ID of the fields that need to be hidden. You can obtain the field ID by navigating to the new ticket page and then doing an inspect using the browser tools.


    Here's a screengrab on how to obtain the field ID on the portal :


    image



    Cheers!


    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    F
    Apprentice
    • f.denizet
    • Author
    • Apprentice
    • 1 reply
    • February 14, 2017
    Lot of, lot of, lot of thanks .... I will test this and return if work but in advance very thank you !!


     

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Thanks,Anjuva :) We shall definitely get this working for you :)

    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

    Most helpful members this week

    Terms of UsePrivacy Notice