To have multiple ticket forms available for agent portal as well
+5Hi @Tanu
Greetings from Freshworks Community !
Currently, we do not support Multiple ticket forms for the Agent portal, However if your use case is to hide certain ticket fields based on the Agent, you can make use of a couple of apps available in the Freshdesk Marketplace-
Hide Fields: https://www.freshworks.com/apps/freshdesk/hide_fields/
Hide/ Disable Fields: https://www.freshworks.com/apps/freshdesk/hidedisable_ticket_fields/
Do try and let us know if that helps.
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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