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auto-response in ticket-progress

  • August 24, 2016
  • 1 reply
  • 34 views
J
Apprentice
Hallo,

is it possible to show the auto-response-emails in the ticket progress?

Thank you!

 

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    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    The automated emails will not be a part of the ticket thread as it might extend the page with known content . However, you would be able to see the automation rule that got executed on the ticket by clicking on the Activities button.


    Cheers!

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