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Ticket reply disappears

R
Apprentice
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I have replied to a customer on a ticket and the comment no longer shows on the ticket.

Best answer by Juliana Rozario

Hi @RichardConvery,

I understand that a few of your replies don't seem to appear on the Ticket. If you are still facing this issue, please feel free to DM your Account URL in the format of (yourcompany.freshdesk.com) and a full-page screenshot  of the Ticket to have this further checked. I would be happy to help:)

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    4 replies

    mariawalker
    Community Debut
    • mariawalker
    • Community Debut
    • 1 reply
    • April 12, 2022

    Hey there,

    Good Question, I was about to say the same, Some of post replies ticket disappear I want to give feedback about this community Services, I have been facing issue when I buy some Services for my site  Personal Injury Lawyer. Need help regarding this how can I give feedback?

    Juliana Rozario
    Community Debut
    Forum|alt.badge.img+5

    Hi @RichardConvery,

    I understand that a few of your replies don't seem to appear on the Ticket. If you are still facing this issue, please feel free to DM your Account URL in the format of (yourcompany.freshdesk.com) and a full-page screenshot  of the Ticket to have this further checked. I would be happy to help:)

    Juliana Rozario
    R
    Apprentice
    Forum|alt.badge.img
    Juliana Rozario wrote:

    Hi @RichardConvery,

    I understand that a few of your replies don't seem to appear on the Ticket. If you are still facing this issue, please feel free to DM your Account URL in the format of (yourcompany.freshdesk.com) and a full-page screenshot  of the Ticket to have this further checked. I would be happy to help:)

    Thank you @Juliana Rozario. I have seen it happen on two tickets but only those two so far. Whilst it appears to be working fine right now, my concern is that it could happen again and I would not know (especially as our ticket volume increases). I’ll send you a message now.

    manns
    1 person likes this
    • manns
      manns
    E.H.
    Apprentice
    Forum|alt.badge.img+1
    • E.H.
    • Apprentice
    • 2 replies
    • March 11, 2025

    I keep getting this issue.  I thought it was me forgetting to press ‘Send’,  but I have a new routine where I don’t change the status to ‘close’ by selecting in the side panel - only via the ‘send’ button, but I still get clients coming back asking for a reply, and then there is nothing in my freshdesk.  This is very frustrating.

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