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JIRA Connector - Host Name?

LukeC
Skilled Expert
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  • LukeC
  • Skilled Expert
  • 6 replies

Hi Team,

I have has no issues with the JIRA integration application with regards to syncing up Freshservice and JIRA. However I am now attempting to set up DevOps Tool → JIRA Connector, and this is where I am having issues.

Could you please assist on what is accepted and meant by host name when creating a new connection as I’ve been unsuccessful in all current attempts and I receive the below message.

 

The below documentation does not assist with the initial part of the process with regards to creating the connection - could someone please assist?

 

Thanks.

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6 replies

whitesmaverick

The "host name" in the context of setting up the DevOps Tool → JIRA Connector typically refers to the URL of your JIRA instance. Ensure you're entering the correct base URL of your JIRA site when creating the new connection to avoid issues.

LukeC
Skilled Expert
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  • LukeC
  • Author
  • Skilled Expert
  • 6 replies
  • July 15, 2024

Integrate Freshservice with Jira (DevOps tools) : Freshservice

^the mentioned artcile.

LukeC
Skilled Expert
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  • LukeC
  • Author
  • Skilled Expert
  • 6 replies
  • July 15, 2024

@whitesmaverick - I have attempted this. I will double check the credential set-up to ensure this hasn't been overlooked as an issue. Will look to feedback again today. Thanks.

LukeC
Skilled Expert
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  • LukeC
  • Author
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  • 6 replies
  • July 16, 2024

@whitesmaverick - unfortunately the same issues when re-attempting. I have ensured the issue is not sitting with the credentials as I have used the credential prior for the JIRA application integration (not the Devops connector)

alyssia.correa
Community Manager
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  • alyssia.correaCommunity Manager
  • Community Manager
  • 618 replies
  • August 5, 2024

@LukeC - Tagging @rajagopal.baladhandayutham @Daniel Söderlund to help with your query.

Ally, Freshworks Community Manager
rajagopal.baladhandayutham
Community Manager
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@LukeC This needs further investigation with our engineering team. Could you please raise a ticket to our support team with the details so our team can investigate and get back to you on the findings?

Rajagopal || Freshworks Community

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