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Can I send an email to kbase@myaccount.freshdesk.com to create a draft solution/knowledge base article?

A
Contributor

I tried to use gmail to send emails to kbase@myaccount.freshdesk.com but the draft solution didn't get created as I expected.

If it's doable, do I do that?

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    3 replies

    V
    Contributor

    Hi Andy


    You must send the Email from an Agent or Admin or Occasional Agent mailbox, to send any content to the Drafts folder in Freshdesk


    regards
    Vijay

    M
    Community Debut
    • me_12303
    • Community Debut
    • 3 replies
    • November 3, 2014

    Is there ANY email functionality that customers can use to expand the knowledge base?

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Russ, 


    Not at the moment, as the Solutions are not open to the customers to edit. Sorry about that!


    Anna

    Head of Community

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