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Question

Double Tickets- Not sure what we did

  • December 10, 2021
  • 5 replies
  • 177 views
pallen
Apprentice
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We are new at Freshworks and so we know we are the ones who did something wrong but we can’t figure it out!  Hoping someone can help us.  

Problem...when tickets come in they are duplicated so we have to merge tickets and that is getting annoying.  Does anyone know where we can fix this at? 

 

Thanks

NEWBIE

Pam  

    C
    1 person likes this
    • C
      cherif25024
    Did this topic help you find an answer to your question?

    5 replies

    vijay_2am
    Skilled Expert
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    • vijay_2am
    • Skilled Expert
    • 50 replies
    • December 10, 2021

    Hello Pam,

     

    what was the recent change you applied in the system?

    Regards | Vijay
    rashmi.nag
    Skilled Expert
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    • rashmi.nag
    • Skilled Expert
    • 300 replies
    • December 10, 2021

    Hi @pallen. Can you please let us know which Freshworks product you’re referring to so that we can help you out better?

    Cheers, Rashmi || Team Freshworks
    pallen
    Apprentice
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    • pallen
    • Author
    • Apprentice
    • 1 reply
    • December 10, 2021

    @rashmi.nag We have Freshdesk 

     

    https://passiveincomepathways.freshdesk.com/

    rashmi.nag
    Skilled Expert
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    • rashmi.nag
    • Skilled Expert
    • 300 replies
    • December 10, 2021

    Thank you for that info @pallen. Moving this question to the Freshdesk forum so that one of our Freshdesk experts can help you out with your question.

    Tagging @Keer who can help you out!

    Cheers, Rashmi || Team Freshworks
    Keer
    Community Debut
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    • Keer
    • Community Debut
    • 413 replies
    • December 13, 2021

    Hello @pallen, we are glad you have you as a part of our Freshdesk community. I reckon the emails are getting created as duplicate tickets. Can you DM us your account URL so that we can analyze the ticket creation logs to help you further here?

    Have a good day! 

    Cheers, Keer, Freshworks Community Team

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