Hi! When exporting tickets to csv/excel I’d like to check how many times particular ticket was re-assigned between different groups. Is there any way to retrieve this metric?
Cheers!
Solved
Number of group changes - how to track?
Best answer by Kajal Vats
Hi
Greetings from Freshworks community.
For the accounts on Pro plan or above, we have custom reports feature using which you can set up a report with the following metric to count the number of groups re-assigned:
Let us know if this helps.
Regards,
Kajal
+12Hi.
Actually, there’s a metric called Reassign Group Count, that will give you how many group changes have occurred.
You may group by ID or filter by a particular ticket in a period of time and will exactly get what you need.
Regards,
Elvis Henriquez
Hi, thanks for your answer! Unfortunately there is no such statistic in my export options - how can I turn it on?
1 person likes this
+12stanislaw86 wrote:
Hi, thanks for your answer! Unfortunately there is no such statistic in my export options - how can I turn it on?
Oh. That’s odd. I think you should submit a support case then for that.
Regards,
+4Hi
Greetings from Freshworks community.
For the accounts on Pro plan or above, we have custom reports feature using which you can set up a report with the following metric to count the number of groups re-assigned:
Let us know if this helps.
Regards,
Kajal
1 person likes this
+12skiran wrote:
Hi
I need these data
SLA adherence(On Time Index), and ageing of unresolved tickets where i will get this and i want to represent in chart
Hi
Is it currently possible to split threads, as this might be considered a new inquiry?
Regards,
Elvis Henriquez
1 person likes this
+8- Community Manager
- 618 replies
Heyy
Here’s the new topic:
Ally, Freshworks Community Manager
1 person likes this
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