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How to avoid customer service pitfalls ft. Micah Solomon | #AskMicah

  • December 22, 2021
  • 2 replies
  • 184 views

rhea.desouza
Community Manager
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Hey Community folks,

Before we wrap up 2021 (and our 12 days of Refresh Community), here’s a bonus video from CX consultant and subject matter expert, @Micah Solomon 

In this video, Micah Solomon shares his take on the topic, ‘How to avoid customer service pitfalls’ - a series of easy to remember best practices that a support agent can immediately include in their own conversations.

  • Avoid defensive language
  • Remember to smile, including when you are on the phone
  • Beware of the cliff of dissatisfaction 
  • Remember that you can offer far more than mere transactional value
  • Expect things to go wrong - and be prepared.
https://freshworks.wistia.com/medias/klh5meub58


If you would like to know more, or have a question for Micah, feel free to add it in the comments below.

 

Until next time,

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2 replies

salat 2013
Community Debut
  • Community Debut
  • 2 replies
  • January 5, 2022

Make sure u and ur customer have business respect to avoid conflicts and confusion during work hours,you should not keep a big record of profit just at the start of ur business,give yourself time to adapt to the business to have great experience in the business.Last but not least you should have a great attitude towards the business.

 


salat 2013
Community Debut
  • Community Debut
  • 2 replies
  • January 5, 2022
salat 2013 wrote:

Make sure u and ur customer have business respect to avoid conflicts and confusion during work hours,you should not keep a big record of profit just at the start of ur business,give yourself time to adapt to the business to have great experience in the business.Last but not least you should have a great attitude towards the business.

 

When u start a business u should be ready to sacrifice all ur time to succeed,life needs readiness to give sacrifice at all times


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