Hey Community folks,
Before we wrap up 2021 (and our 12 days of Refresh Community), here’s a bonus video from CX consultant and subject matter expert,
In this video, Micah Solomon shares his take on the topic, ‘How to avoid customer service pitfalls’ - a series of easy to remember best practices that a support agent can immediately include in their own conversations.
- Avoid defensive language
- Remember to smile, including when you are on the phone
- Beware of the cliff of dissatisfaction
- Remember that you can offer far more than mere transactional value
- Expect things to go wrong - and be prepared.
If you would like to know more, or have a question for Micah, feel free to add it in the comments below.
Until next time,