Does anyone know if its normal behavior for the connector to expect that all fields / properties coming from HubSpot should be mapped with those in Freshdesk else it will not allow any mapping i.e. It’s an all or nothing situation. This would also mean I have to create all those other unnecessary fields coming from HubSpot into Freshdesk as well.
Is it not possible to select the fields you want to map instead of it dictating that we should map all the fields?
I am trying by all means to avoid having to use an API to integrate these systems.
Best answer by Keer
Hello @MariaL, Apologies for the delay in getting back to you. I hope you are referring to the out-of-the-box fields mentioned here in the connector details. It’s mentioned in the document that custom field mappings are available with Operations Hub Starter or Professional plans with which you can create your own mappings or make changes to your default ones. If you have further queries on the same, please reach out to Hubspot support as they would be able to help with more details on the plan.
If you have any queries on the Freshdesk’s end, you can write to support@freshdesk.com and our support buddies would be glad to help!
Hello @MariaL, Apologies for the delay in getting back to you. I hope you are referring to the out-of-the-box fields mentioned here in the connector details. It’s mentioned in the document that custom field mappings are available with Operations Hub Starter or Professional plans with which you can create your own mappings or make changes to your default ones. If you have further queries on the same, please reach out to Hubspot support as they would be able to help with more details on the plan.
If you have any queries on the Freshdesk’s end, you can write to support@freshdesk.com and our support buddies would be glad to help!
Hello @MariaL, Apologies for the delay in getting back to you. I hope you are referring to the out-of-the-box fields mentioned here in the connector details. It’s mentioned in the document that custom field mappings are available with Operations Hub Starter or Professional plans with which you can create your own mappings or make changes to your default ones. If you have further queries on the same, please reach out to Hubspot support as they would be able to help with more details on the plan.
If you have any queries on the Freshdesk’s end, you can write to support@freshdesk.com and our support buddies would be glad to help!
@MariaL & @Keer , if you have some visuals of this integration that would be great. I am aware additional modules are required in Hubspot to get deeper in the field mapping but that would be great to have a look as what’s already possible / visible with the basic integration through the current integration.
Most of the screenshots of the page show the back-end part but I’d like to see how it looks like in the Hubspot or Freshdesk UI for the team members. That would show the value brought by this integration. Comments on the Hubspot integration page are not really positive so it doesn’t encourage to install it.
@MariaL &@Keer, if you have some visuals of this integration that would be great. I am aware additional modules are required in Hubspot to get deeper in the field mapping but that would be great to have a look as what’s already possible / visible with the basic integration through the current integration.
Most of the screenshots of the page show the back-end part but I’d like to see how it looks like in the Hubspot or Freshdesk UI for the team members. That would show the value brought by this integration. Comments on the Hubspot integration page are not really positive so it doesn’t encourage to install it.
You're interested in how the HubSpot and Freshdesk integration works for regular users, not just the setup process. You've seen screenshots but they focus on the behind-the-scenes stuff. You'd like to see how it actually works in the user interface (UI) for the customer support and sales teams. Some reviews mention problems, so you'd like to get a clearer picture of the benefits before installing it.
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Hello @ Marial it sounds like you're experiencing some frustrating limitations with the integration between HubSpot and Freshdesk. Ideally, a connector should offer more flexibility, allowing users to choose which fields to map rather than requiring an all-or-nothing approach. Being forced to create unnecessary fields can clutter your Freshdesk setup and complicate your workflow. It might be worth reaching out to support for both platforms to see if there are any settings or customization options available that could provide the flexibility you need.
It sounds like you're dealing with a restrictive connector that forces full field mapping between HubSpot and Freshdesk, which can be frustrating. Ideally, you should be able to map only the fields you need, but some connectors have limitations like this. To avoid using an API, you could check if there are any third-party integration tools that offer more flexibility in field mapping or explore any connector settings that might allow partial mapping.
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