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Hello.

Every time we have an agent log in, they're prompted with quite an extensive CAPTCHA. That is, it asks for selection of items around 5-7 times before confirming that agent is not a robot. It does this every time they log in, regardless of whether they're using a PC or mobile.

How do we shut this off? I understand that it's for security reasons but it's starting to become quite frustrating having to do so many of these every single time we're working on tickets.

Thanks, everyone!


Yeah, we have the same issue! It's annoying that we have irregularly to take the captcha when we're logging in.

I also find it a bit unnecessary to select on the login-screen "You're an agent? Click here" to get redirected to another login-screen.



To avoid captcha, the easiest is to wiggle the mouse around a bit. Then captcha is less likely. But agree it is sometimes a nuisance.



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