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New agent does not get invitation

  • November 27, 2018
  • 3 replies
  • 181 views
R
Apprentice

When I add a new agent the invitation mail is not sent...

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    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Ron,


    Welcome to the Freshdesk community. I believe you got in touch with one of our support heroes to identify the root cause of this issue. It appears that we aren't allowed to send emails to your domain and the agent invites are getting bounced out.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    R
    Community Debut
    • rharper
    • Community Debut
    • 1 reply
    • April 6, 2020

    I am having the same issue.  I have spent most of the day on chat with people.  Can someone help?

    N

    Hello Robert,


    Are you still facing issues with your agents not receiving the Agent activation email? Can you please confirm if the email is not in the spam folder of your mailbox?


    Please write to support@freshdesk.com and one of support engineers will have the issue resolved for you.


    Thanks!

    Reply


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