Hello Ron,

Welcome to the Freshdesk community. I believe you got in touch with one of our support heroes to identify the root cause of this issue. It appears that we aren't allowed to send emails to your domain and the agent invites are getting bounced out.

Cheers!

Hello Robert,

Are you still facing issues with your agents not receiving the Agent activation email? Can you please confirm if the email is not in the spam folder of your mailbox?

Please write to support@freshdesk.com and one of support engineers will have the issue resolved for you.

Thanks!