Utah User Network

Revolutionizing the Customer & Employee Experience with Generative AI Executive Roundtable Hosted by Freshworks & CDW It should come as no surprise that about 84% of leaders are already exploring and/or using generative AI to transform their customer and employee experience. Please join us for an invaluable discussion with an intimate group of top Operations, Marketing, CX and IT leaders and subject matter experts. Whether you’d like to share your expertise or learn about what your peers are doing, this promises to be an invaluable conversation you won’t want to miss. Discussion Facilitator: Sam Eriksmoen, Solution Engineering Leader at Freshworks Takeaways: Be a part of this revolution by interacting and learning from visionaries in the AI space. Gain insights for implementing the tool of the future into your organization. Connect with peers and build your network. Register today!https://www.eventcreate.com/e/freshworks-cdw-ai-roundtable

We cordially invite you to a networking event hosted by Freshworks on June 22nd, from noon to 2:00 pm at Top Golf. This event presents an excellent opportunity to explore the diverse applications of Chat GPT in the modern IT landscape, as shared by various IT teams. During the event, we have arranged Top Golf bays for your enjoyment, along with a complimentary lunch. Additionally, there will be an exciting raffle draw featuring some remarkable prizes. We sincerely hope you can join us on this occasion. To confirm your attendance, kindly register yourself and any other members of your team who will be joining through the following link. https://docs.google.com/forms/d/e/1FAIpQLSd6luGRYR9AU7W5gKaxSlNBSce4jHjUTBy4-baJtvXlZCxhbA/viewform?usp=sf_link We look forward to welcoming you at the event.

hello everyone new member to the Utah user group and new FreshService admin. Any good ideas or best practices regarding building out a Software catalog and access requests?

Thank you all for attending today at the local meetup at Thanksgiving Point! If anyone has follow up questions, ideas or suggestions about what we talked about today feel free to share here. We might be able to help or give you ideas.

Please weigh in on what you would like to see take place for future meetups. Some ideas we have for our regional events in Utah include: More Social/Networking Happy Hours Reporting/Dashboard Sessions (Boot Camp or Advanced) Automations/Workflows Sessions (Boot Camp or Advanced) Increasing or Adding modern Communication Channels Intro to CRM+Marketing Quick Starts Volunteer Opportunities (Bed Building) Integration Strategies and Options

Any IT asset management (ITAM) activity is likely valuable, but have you considered the opportunity of move from the reactive ITAM activities (counting the number of things, understanding their cost, and reconciling for software compliance purposes) to more proactive ITAM capabilities? The most obvious opportunity is software license optimization, which brings in usage data to understand whether the cost of the software is justified in business value terms. With licenses reharvested if the software is underused. The same can be done for hardware and service subscriptions too. Please respond with where you are and where you would like to be with ITAM. Thanks :)

Hey Everyone! Join us Thursday, August 25th from 5pm to 7pm for our first and surely not our last User Group Meeting of Freshworks Users in the Utah Area! We will be meeting at the Pie Pizzeria in Midvale! (7186 Union Park Ave, Midvale, Utah 84047 Pizza, Drinks, Wings, and good old fashioned Face to Face conversation! Come meet your local Freshworks team! RSVP HERE!