+5Hello,
When on the main level of the knowledge base, I would like to display less articles under each folder. Right now it will show a pre-view of 5 articles, but I would like to adjust it down to 3 articles showing. Is there a way to do this?
...so ideally I would just the articles test 1, 2 and 3 showing here.
Best answer by hemanth.ramya
Hello
For your requirements with solution articles in the customer portal, you can make use of the Portal customization feature in Freshdesk (Admin > Portals > Customize portal). Please refer to this article to achieve the customization with the help of your developers. In case you need any help from us, please feel free to write to support@freshdesk.com and we would be happy to assist!
Cheers,
Freshdesk Community Team
+9Hello
For your requirements with solution articles in the customer portal, you can make use of the Portal customization feature in Freshdesk (Admin > Portals > Customize portal). Please refer to this article to achieve the customization with the help of your developers. In case you need any help from us, please feel free to write to support@freshdesk.com and we would be happy to assist!
Cheers,
Freshdesk Community Team
To adjust the number of articles displayed under each folder in your Freshdesk knowledge base, you'll need to modify the CSS or JavaScript in the Theme Editor. Unfortunately, there is no direct setting in Freshdesk's interface for limiting the number of articles. Here's how you can do it:
Go to Admin > Helpdesk Productivity > Knowledge Base.
Select Customize from the Theme section.
Modify the CSS or use JavaScript to adjust the article preview count. You can target the number of articles displayed per folder using custom scripting or CSS overrides.
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