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Has anyone had success adding the (4) CNAME records to Network Solutions so that the Freshdesk DKIM Verification check succeeds?  I am unable to verify despite using both the NS Account Manager New or Classic interface.  Below is an example for one record and where I am placing the values.

 

Type = CNAME

Refers to = Other Host stritacSG.com]

Host Name = algsq._domainkey.tritacSG.com

Alias to = wl638460s1.domainkey.freshemail.io

TTL = 2 Hours

 

Should I be making different selections or value placements to build the CNAME records correctly to pass verification?

 

Thanks!

 

 

Hi Bill,

 

Greetings from the Freshworks community!

 

Please refer to the following article for Email domain verification using DKIM records - https://support.freshdesk.com/en/support/solutions/articles/223779

 

Following screenshot is an example of how the record should be mapped to the value in your DNS server.

 

MkqZV1vYwJ32Jy7M04Q-KDKUTcttrDbWbmMwupPR3VcBsQJG2JRYJO8SpGNgXg-HK2iBqgvo3fS1ZcB8orWjR1tygbvW6V9cAE-PtCNYMIcCeeXcHzkOp8YRkZRRwhsBzzWTPcu3H-QZNx_pfRPkxaY

 

Once the records are saved and published, you can do a CNAME lookup here https://mxtoolbox.com/ to cross verify if the records are published. Only if the records are published, freshdesk would be able to verify the records.

 

Note: There could be a propagation delay (maximum 48 hours) for verification. Once verified, the system will send an email to the Admin stating that the DNS settings were verified for the particular domain. 

 

Cheers,

Aishvarya

 

 

Hi @tritacsolutions , did the suggestion work for you?

Do mark it as best answer if it did! It help our community members who run into a similar issue!

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