In Threads Discussion you can send messages with the key combination CTRL+Enter instead of the “Send” button.
However, if you use the key combination, it often happens that only part of the written text is sent and not the complete text. The other part of the text is lost and cannot be called up again.
What could be the cause of this error or how can we avoid it?
Thanks
Best answer by Kajal Vats
Hi
Greetings from Freshworks Community.
Ideally, the response should be sent correctly. To check this on our end, please DM the ticket samples and your account details. We’ll look into this further.
Regards,
Kajal
+12Hi.
Sounds like a bug.
If you can actually reproduce it, I’d suggest to submit a support case with it.
Regards,
+5Hi
Greetings from Freshworks Community.
Ideally, the response should be sent correctly. To check this on our end, please DM the ticket samples and your account details. We’ll look into this further.
Regards,
Kajal
Many thanks. We will check it and try to reproduce the fault. :-)
+5Hi
Sure, please share the details so we can have this checked on our end :)
Happy Freshdesking!
+1Thank you for highlighting this issue! Losing parts of text can be frustrating, especially when it affects communication or project progress. It’s essential to ensure that the platform or tool being used is functioning properly and that the text is being saved or transmitted correctly. It might be helpful to check for updates or troubleshoot any connectivity issues to prevent further problems. I’d be interested to hear more about potential solutions or any tips others have found effective in resolving this issue.
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