In Threads Discussion you can send messages with the key combination CTRL+Enter instead of the “Send” button.
However, if you use the key combination, it often happens that only part of the written text is sent and not the complete text. The other part of the text is lost and cannot be called up again.
What could be the cause of this error or how can we avoid it?
Thanks
Best answer by Kajal Vats
Hi
Greetings from Freshworks Community.
Ideally, the response should be sent correctly. To check this on our end, please DM the ticket samples and your account details. We’ll look into this further.
Regards,
Kajal
+12Hi.
Sounds like a bug.
If you can actually reproduce it, I’d suggest to submit a support case with it.
Regards,
+4Hi
Greetings from Freshworks Community.
Ideally, the response should be sent correctly. To check this on our end, please DM the ticket samples and your account details. We’ll look into this further.
Regards,
Kajal
+4Hi
Sure, please share the details so we can have this checked on our end :)
Happy Freshdesking!
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