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CSAT Reports

2 years ago
August 24, 2022
5 replies
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+2

Paula
Top Contributor
4 replies

Hello guys How are you?

I wanted some help with the CSAT reports.

Is there any way to track the responses (comments) of each survey answered and relate it to the ticket? In the "Analysis" part, as "reports" will soon be discontinued.

Best answer by Pooja Bernice

Hi @Paula,

I understand you are looking to track CSAT metrics for your account, this is currently available within Analytics as an option as the CSAT Reports, please navigate to Analytics and select on the Curated Reports “Satisfaction Survey Results” this gives you an insight of the overall survey responses. Here is the link for the same for further reference -

CSAT Response Reporting

Cheers!

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+6

Pooja Bernice
Community Debut
73 replies
Answer
2 years ago
August 26, 2022

Hi @Paula,

I understand you are looking to track CSAT metrics for your account, this is currently available within Analytics as an option as the CSAT Reports, please navigate to Analytics and select on the Curated Reports “Satisfaction Survey Results” this gives you an insight of the overall survey responses. Here is the link for the same for further reference -

CSAT Response Reporting

Cheers!

+2

Paula
Author
Top Contributor
4 replies
2 years ago
October 27, 2022

Hello,I followed the suggested path and I have access to several information regarding CSAT. But I would like to have a view with the information:- ticket ID- Choose (Example: very dissatisfied)- Comment (Example: delayed service)That last point, from the comment, which is what I can't get in Analytics.