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Dashboard Issue

M
Apprentice
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We are using the Sprout version of FD, upgrading later this year. The Dashboard shows 1 open ticket and 1 unassigned ticket. When I click on either one I am taken to a page that says “No tickets here.” Where are the missing open and unassigned tickets. We want to close them out.

Best answer by hemanth.ramya

Hello Michel,

 

That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

For any further queries, feel free to drop a note here and we would be happy to help!

 

Cheers,

Freshdesk Community Team

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hemanth.ramya
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  • hemanth.ramyaCommunity Manager
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  • June 17, 2021

Hello Michel,

 

That should not be the case, ideally. We can see that a ticket has been raised for your issue and the technical team is currently working on the same. Please note that we will keep you posted as and when we receive updates.

For any further queries, feel free to drop a note here and we would be happy to help!

 

Cheers,

Freshdesk Community Team

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
AlexH13
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  • AlexH13
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  • January 30, 2022

Hello, I have the same kind of problem. My Dashboard shows 4 open tickets but when I click on it there are only two. (Yes I checked my filter settings)

Keer
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  • Keer
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  • 413 replies
  • January 31, 2022

@AlexH13, thanks for proactively checking the filter settings. Can you kindly reply back to our DM with your account details for us to check this further?

 

Cheers, Keer, Freshworks Community Team
AlexH13
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  • AlexH13
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  • March 31, 2022

Hello, the problem still remains and I havent recieved any response yet. I also failed to find a way to raise a ticket to the technical support so I am trying my luck here again.

mattjs
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  • mattjs
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  • 1 reply
  • April 19, 2022

Same issue here on Unassigned Tile. There a 2 tickets we cannot view in ticket list view that the dashboard say exist.

Matt

AlexH13
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  • AlexH13
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  • April 19, 2022

@mattjs I contacted support@freshdesk.com but have not reached a solution yet.

AlexH13
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  • AlexH13
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  • September 4, 2022

It was resolved a while ago but I forgot to update this thread.
If you are experiencing the same problem please contact support@freshdesk.com

They were able to fix it in my case.

alyssia.correa
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  • alyssia.correa
    alyssia.correa
alyssia.correa
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  • September 5, 2022

Thanks for letting us know @AlexH13 - glad to hear its been resolved :)!

Ally, Freshworks Community Manager
alyssia.correa
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  • September 5, 2022
mattjs wrote:

Same issue here on Unassigned Tile. There a 2 tickets we cannot view in ticket list view that the dashboard say exist.

Matt

Hello @mattjs - I hope this is has been resolved for you too! Please do let us know if there’s anything further we can help with!

Ally, Freshworks Community Manager

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