I'm trying to set up FreshChat Topics and I'm lost. I need the front end to send a few params (user type, screen) to the server through an API. Using these params I need to decide which topic to initialise. But I'm not sure how topics can be initiated from the backend. Do I call a specific FreshChat API to do this or is this done in a different way? These topics also need to trigger a bot which I guess can be setup in FreshChats SDK.
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Initiate a topic conditionally on FreshChat
By employing predefined triggers or setting up custom conditions, you can prompt the initiation of specific topics based on user actions or contextual factors. This ensures a personalized and efficient conversational experience, tailoring discussions to the user's needs or the stage of interaction. Leveraging conditional topic initiation on FreshChat not only streamlines communication but also enhances user engagement by delivering relevant information at the right moments.
Utilizing predefined triggers or configuring custom conditions allows you to initiate particular topics depending on user actions or contextual factors. This guarantees a personalized and effective conversational experience, adapting discussions to the user's requirements or the current stage of interaction. I
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