Not all secret agents wear perfectly tailored suits and gizmos. Some wear hoodies, business casuals, and headphones. Like secret agents, the job of support agents can be demanding and is often not appreciated enough. They blend in with the background, though they deserve the limelight.
This month, we’re initializing 🕵️ Mission Agent CX, a series of operations to empower and throw the spotlight on customer service agents like you and celebrate all the incredible work you do!
Bring out your thinking hat because we have a bunch of missions for you to take the lead on. Here’s a look at the operation brief:
🎯 Mission 1: Confessions of a brilliant mind
Your first mission, should you accept it, is a test of your product intelligence. Show off your acumen by sharing a unique use case of any feature in Freshdesk. Don’t worry; we’ll start the thread by sharing ours.
Date: August 29 - September 16
📝 Mission 2: License to Delight
Information is power. Every super-agent knows that. We're bringing in high-level CX experts to share the best know-how on increasing agent productivity in just bite-sized 60-second videos. Time to take notes!
Date: August 30, September 5, September 13
🎙️ Mission 3: Quantum of CX
While most talented agents blend in with the general public, like James Bond, a few truly stand out with their wit and charisma. Learn from super agents about what makes them productive and successful as we cast the spotlight on them in this conversational thread.
Date: September 1 - 2 & September 6 - 7
🌟 Mission 4: Agent Royale
Ever wondered what a day in the life of an agent is like? Well, we have. In this mission, tell us what it is like to be you - being on the frontline and going the extra mile to make customers happy. So suit up to take us through a day in your life, and learn valuable tips from fellow agents.
Date: September 6
📣 Mission 5: Live with Super-agents Jeannie Walters and Colin Crowley
Look no further if you’re looking for ways to get promoted to a super-agent. In this live workshop, uncover the secrets of being a super-agent from CX Experts Jeannie Walters and Colin Crowley.
Date: September 8
♾️ Mission 6: In a parallel universe
Step into a world of apps and integrations that are designed to make your operations more efficient. We’ll share powerful apps for a phenomenal agent experience!
Date: September 15
Keep an eye out on the Agent CX section on the community platform (subscribe!), your first mission will commence on August 29th 2022!
Do you copy, super-agents?
Note: You must be registered as a community member to be able to subscribe or comment.
(This page will be updated with links as the missions above go live.)
