Using "custom_fields" and "cc_emails" When Creating Tickets Using the New V2 API
I am using PHP CURL to call the create ticket endpoint on the new V2 APIs. I am creating tickets using the POST /api/v2/tickets endpoint. I am able to create new tickets as long as I don't include the cc_emails key in the parameters I send to the API. The following params work: $params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2); But as soon as I add the cc_emails key / value pair, I get a 500 message from the Freshdesk servers: $params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2, 'cc_emails' => array('peter@pointivo.com'));
The same error occurs if I try to add custom_fields to the parameters$params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2, 'custom_fie