Using Freshdesk

This FreshPlug will add the Harvest timer in the upper right of the ticket detail box in the sidebar of the ticket view.  Using the data-item attribute in the Harvest Platform will allow a timesheet entry to reference back to your ticket. Install Instructions: Download the zip file.  Unzip and open the Harvest.txt file  Copy the code from the file  Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button  Give a Name and Description to this plug for future reference  Select the check box “Show this widget in ticket view page”  Copy the code from the Harvest.txt file here and click the button "Create and Enable"

when exporting customers it states that it will be sent to the account email but I'm not receiving the csv file. 

Hi,is it possible to update the external_id field on the user (contact) endpoint?I have tried unsuccessfully to PUT external_id. The response is HTTP200, yet nothing is changed. I successfully changed name for the same user, so that proves I can PUT.If it is not possible to change the external_id, should the API return an HTTP4xx?CURL commands attached.ThanksNathan

Clear Support is a fully functional theme for your self service portal, including your knowledge base and community forums. You can choose which solutions and forums you want to showcase on your support home page, and add important information on the right sidebar. The theme also includes a Social Buzz widget on the sidebar that brings in your latest and favorite feeds from Twitter. The readme  file explains how you can customize this theme. You will need to host some images attached for the CSS to function properly.You can preview the Clear Support FreshTheme here. 

I can't get push notifications to work on my OnePlus2 (using OxygenOS, a spin-off from Android 5.1). I don't even get in-app notifications for things I should get (the notification pane is completely empty).The first time I installed the app, I got a textbox about having to install something in order for notifications to function properly. I can't seem to get this message to appear again, despite completely reinstalling the app. I don't recall exactly what it said, as I was a bit too busy to take note of it at the time.

Hello, I wrote a library for freshdesk api v2 for my self usage. It's named GasFreshdesk - https://github.com/zixia/gas-freshdeskvar MyFreshdesk = new Freshdesk('https://UR.freshdesk.com', 'TOKEN') var ticket = new MyFreshdesk.Ticket({ helpdesk_ticket: { description:'A description' , subject: 'A subject' , email: 'you@example.com' } }) ticket.assign(9000658396) ticket.note({ body: 'Hi tom, Still Angry' , private: true }) ticket.reply({ body: 'Hi tom, Still Angry' , cc_emails: 'you@example.com' }) ticket.setPriority(2) ticket.setStatus(2) ticket.del() ticket.restore() Logger.log('ticket #' + ticket.getId() + ' was set!')If there's anybody use google apps script with Freshdesk, it might be help.:)

I am using PHP CURL to call the create ticket endpoint on the new V2 APIs. I am creating tickets using the POST /api/v2/tickets endpoint. I am able to create new tickets as long as I don't include the cc_emails key in the parameters I send to the API. The following params work: $params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2); But as soon as I add the cc_emails key / value pair, I get a 500 message from the Freshdesk servers: $params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2, 'cc_emails' => array('peter@pointivo.com')); The same error occurs if I try to add custom_fields to the parameters$params = array( 'email' => $email, 'subject' => $subject, 'description' => $description, 'priority' => $priority, 'status' => 2, 'custom_fie

Starting somewhere today, it seems that the name email.freshdesk.com has been dropped from DNS. Mails from freshdesk are sent from email.freshdesk.com. This causes smtp servers to block mails from freshdesk - essentially rendering all email from freshdesk to be undeliverable.Two possible sollutions: Stop mailing out from this non existent domain Make a dns entry to make the domain existent again. This problem is very urgent to us (HostingXS / support.hostingxs.nl)

Is there a way to increase the limit for number of API requests per hour?  I wrote a script to keep FreshDesk and JIRA in sync, but I keep running against request limits.

Hello Fresh Desk people, I've just wasted 9am to 7pm trying to configure Fresh Desk. Nope. Can't do it. No idea what I'm doing. So I am hoping people in here are interested in being paid by me to set it up for me. I just need the basics done first, tgen once thats working the other fun stuff can follow. Anyway. Hello. Anyone out there interested in making some $ Enjoy your day. Byron

Bigcommerce Integration helps you sync order information from your Bigcommerce account with your Freshdesk and to view this information right from within your support portal.  Instructions: Login to your Bigcommerce portal. Go to Setup & Tools > Legacy API Accounts. Choose the legacy account you want to sync with Freshdesk and click on the checkmark next to it.  Click on Action > Edit. Make a note of your Username, API Path and API Token. Login to your Freskdesk portal. Go to Admin > Helpdesk Productivity > Integrations > Freshplugs. Click on New Freshplug. Give a suitable Name and Description.  Copy and paste the code attached. Search for Username and enter your Bigcommerce username against this variable. Search for Password and enter your Bigcommerce API Token against this variable. Search for Domain and enter your Bigcommerce API Path against this variable. Click Create and Enable to start using your Bigcommerce freshplug. 

Hey All,I have been running into an issue where I am using an API key to CRUD users and tickets. When I try to add a note I am able to insert it onto a ticket, but I am not able to override the 'user_id' parameter to allow me to post as another user.I am using the following code for the response://verifyFreshdeskUser returns a GET /contacts.json?query='email is <email>'&state='all'$response = json_decode(json_encode(verifyFreshdeskUser(<email>)), true); $id = $response[0]['user']['id']; $note = array(  "helpdesk_note" => array(   "user_id" => $id,   "body" => "It works!"  ) );The result is the user associated with the API key is associated with the note by default. I have also attempted to use a username/password combination instead of the API key, but get an 'Access Denied' response.I would expect this to also work as based on the response from this post:https://support.freshdesk.com/support/discussions/topics/2259Any advice or suggestions as to how to

Hi all.We're new to FreshDesk and wanting to take advantage of the Create Ticket API.We've mapped fields from our contact us form on a web app over to the Fresh Desk API's, being careful to follow the documentation at: http://freshdesk.com/api/#ticket.However, we are having some issues getting the ticket to be created.Could someone share a full example of a Create Ticket post?  The examples in the API documentation are somewhat limited and do not include a lot of the fields that are available.Any help would be greatly appreciated.Thanks,Eric

Suddenly my helpdesk started not to work and showing this "We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly.", what can i do to make it work again? This is an important helpdesk because this is a big company's account. So i need to fix it as soon as possible.

Add a new FreshPlug with the below:  <script>if (TICKET_DETAILS_DATA != null && TICKET_DETAILS_DATA.scroll_to_last) { TICKET_DETAILS_DATA.scroll_to_last = false; }</script> Works as at FreshDesk version from 2015-12-09.

Hi Guys,not a problem, but actually a useful tip I wanted to share when you do your JIRA integration.we had an issue where Jira updates would automatically reopen tickets in FD. due to settings which automatically reopened tickets if clients responded to tickets in different statuses.As our Workflows in Jira and FD are not synchronised.eg our FD only has 3 statusses for Development work 'in Development' 'Pending Release' and 'Closed'.within Jira we have many statusses 'To Do' - 'in Progress' - 'Review' - 'Testing' - 'Done'.tickets would reopen at inappropriate times.after having a chat with the FD support (Rubesh) he found a very useful tip to add extra functionality with Jira integration though the observer rules.As Jira integration does not add a note or email entry in, you need to configure this as a Last Interaction.if you do something like attached screenshots you can actually have separate workflows in Jira and FD and automate this process.I hope this helps other people as well.

I tested the chat feature but it seems when a visitor chats with an agent there is no sound or any indication really that alerts the agent that someone wants to chat?

Freshdesk Support is not answering my emails or support tickets to them in the last two days (nor acknowledging newly opened ones, as they used to do before). Also their +1 (866) 832-3090 number doesn't answer nor do they allow you to leave a message. It's the first time I encounter this issue in the last couple of years.Thanks,Marcel Katz

Any help with this error will be appreciated.10-31 23:25:53.374: E/AndroidRuntime(15959): Caused by: com.freshdesk.mobihelp.exception.MobihelpComponentNotFoundException: Component of Mobihelp SDK not found in your app's AndroidManifest.xml + (com.freshdesk.mobihelp.activity.FeedbackActivity missing!)10-31 23:25:53.374: E/AndroidRuntime(15959): at com.freshdesk.mobihelp.e.j.i(Unknown Source)10-31 23:25:53.374: E/AndroidRuntime(15959): at com.freshdesk.mobihelp.Mobihelp.init(Unknown Source)10-31 23:25:53.374: E/AndroidRuntime(15959): at com.squad.run.activities.SplashActivity.initMobiHelp(SplashActivity.java:54)10-31 23:25:53.374: E/AndroidRuntime(15959): at com.squad.run.activities.SplashActivity.onCreate(SplashActivity.java:29)10-31 23:25:53.374: E/AndroidRuntime(15959): at android.app.Activity.performCreate(Activity.java:5248)10-31 23:25:53.374: E/AndroidRuntime(15959): at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1110)10-31 23:25:53.374: E/AndroidRun

Our site bliep.nl is served on https, this means all imports (js, css) should also be on https otherwise browsers are complaining.However When i change http to https in your include snippets, the side bar on our side does not load.This has to do with that fact that your https is not setup correctly:In chrome and firefix:https://assets.freshdesk.com/widget/freshwidget.jsThis is probably not the site you are looking for!You attempted to reach assets.freshdesk.com, but instead you actually reached a server identifying itself as*.s3.amazonaws.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of assets.freshdesk.com.

Hello,I'm trying to create new ticket via ajax in coffeescript. I keep gettin "Status: 200 OK. Response: "{require_login":true"}" as response, eventhough no ticket was created.My code:$scope.sendSupportMail =() -> data = '{ "helpdesk_ticket":{ "description":"Test description", "subject":"Test subject", "email":"john@doe.com", "priority":1, "status":2 } }' $.ajax url: 'https://mycompany.freshdesk.com/helpdesk/tickets.json' type: 'POST' contentType: "application/json; charset=utf-8" dataType: "json" APIkey: 'here goes the withAppKey' data: data success: (data, textStatus, jqXHR) -> alert( 'Status: ' + jqXHR.status + ' ' + jqXHR.statusText + '. ' + 'Response: ' + jqXHR.responseText ) error:(jqXHR, tranStatus, errorThrown)-> alert( 'Status: ' + jqXHR.status + ' ' + jqXHR.statusText + '. ' + 'Response: ' + jqXHR.responseText )Situation is the same, when I use username and password. Any id

Android: 4.4.2Freshdesk App Version: 3.1.2I can't find if this has been already reported, so if it is close this topic.In my ticket fields I created issue type sections (for other required fields) if a specific issue type was selected. It works well via the desktop/browser, but using the Android app there is a bug.When I go to create a new ticket in the app and select this specific issue type to trigger showing the other fields, nothing is displayed. I've tested it with a "Dependent Field" and that field type works correctly on mobile. Does anyone else have this issue?

Has anyone else got this issue?....Closed tickets are still showing as open in the Ticket list view, yet showing as closed in recent activity and closed in the ticket itself.We cannot close any tickets :-(

How do I generate an Activation URL?  I already have a app that creates the account and emails the contact - I would like to be able to include the activation link.If that won't work, I'd at least like to be able to send the activation email.

Hello, I try to use google apps script to create ticket with attachments via API.We have no google app script sample code with attachment yet.I tried the following code, but it seems always return error by /helpdesk/tickets.json api.how to do this right? (post a attachment in google app script with UrlFetchApp)function createFreshdeskTicketWithAttachments() { var API_KEY = PropertiesService.getScriptProperties().getProperty('FreshDeskApiKey') if (!API_KEY) throw new Error('FreshDeskApiKey not found in script properties.') var ENDPOINT = Utilities.formatString('https://%s.freshdesk.com', 'zixia') var headers = { 'Authorization': 'Basic ' + Utilities.base64Encode(API_KEY + ':X') , 'Content-type': 'application/json' //'Content-type': 'multipart/form-data' }; var response = UrlFetchApp.fetch("https://circleci.com/gh/AKAMobi/ucapp/tree/master.svg?style=svg") var fileBlob = response.getBlob() Logger.log("%s:%s" , response.getR