Announcements and Events

Happy March, community We’ve got the perfect match-up for you as we kick start March madness, Freshservice customers!Presenting the Demo District, a visual space where you can deep-dive into the Freshservice universe. Spread across three videos, our product experts Anusha @Anusha, Prathiksha @prats and Sahana @Sahana Sekar give you a detailed low down on the following themes:New employee onboarding On-call managementThere are a host of takeaways, so listen in 

Hey folks, It’s time for March (Madness)!  The first match-up in this series is between Freshsales and you. Presenting the Demo District, a visual space where you can deep-dive into the Freshsales universe.  Let product expert, @gururag.kalanidhi be your guide in this district. Hear him talk about key takeaways and insights into 5 features that

Hello Freshdesk folks We’ve teed up the perfect demo to kick start March (madness)Presenting the Demo District, a visual space where you can deep-dive into the Freshdesk universe. Product expert, @hemanth.ramya has lined up the perfect jump shot. Dive into the video to get your hands on Solutions and permissions Customized notifications Agent update/ addition  If you have any questions about these features, add them in the comments below, our product experts are at your service.What topics/ support questions would you like us to cover next? Tell us in the comments. 

We can't believe its almost the end of February, where is the time flying? We hope you’ve all had a good start to the year :)The community was built for us to share, learn and find product solutions and ofcourse make our work lives a whole lot easier. That's why we're super excited to be launching #TipsTuesdays - Freshdesk tips and tricks that would be very useful. The first edition is all about Ticketing workflow. Check it out below: #TipsTuesdaysWe'd love to hear from you- comment below if you found this useful and if there are any cool hacks you want to share! Also, let us know if you want to see tips on something specific.Watch this space for the next edition

For the third episode, we want everyone to understand one major thing; customers want to be heard. They care about being acknowledged and feeling understood.However, listening can easily become a background event; an activity occupying your surroundings, but not your consciousness. The difference between simply hearing what’s being said and really listening is attention.Cultivating attention opens up [mental] pathways that let you focus on customer problems better.Join us on Wednesday, Feb 16th, 2022, along side Alan Berkson and Matt Abrahams, as they talk through cultivating the sense & skill of active listening.To register for the event follow through to the event page below, and if you’d like Matt to answer some of your questions, write them down below! 

Hello Refresh Community,We’ve made it to Day 12! Are you still with us? To wrap up the exciting 12 days of Refresh Community, and to celebrate the new year, we are hosting a Community giveaway. It’s the time to give, receive and spread some cheer - so join us for the final shebang, and get involved to take away a voucher worth $500.  

As we bid adieu to 2021, we wanted to take this opportunity to THANK YOU for your contributions in growing the Refresh Community. What better way to do that than by sharing a token of gratitude from the team: PresentingThe 2021 highlight reelLet’s take a moment to look back at the many events hosted, coffee chats attended, conversations had, problems solved and takeaways learnt - all that we achieved together in under 60 seconds. Check it out -   

Hey folks,Introducing Ramya, Technical Account Manager at Freshworks - Freshdesk Support Desk. I will let her take over in the comments, but to give a short introduction, she has been with Freshworks for over 2 years, solving product and technical issues, building meaningful and lasting relationships with customers along the way.                                                                                                                                           

What’s a holiday without a few memes? We put our Community elf to work, and he’s back with a round-up of our favorites -  Sales  

Adding another exciting event to your Community stocking - A live AMA session with CX Consultant and author, @Micah Solomon and Vice president, customer success, Freshworks, Disha Gosalia, where they will discuss how to successfully work with a customer who is upset, frustrated or disappointed.Whether you are facing a challenge in this area, have a question or looking for quick takeaways to build your capacity for delighting customers, tune in as Micah takes you through his MAMA (method of service recovery) formula, Disha shares her DDD framework, and answers some of your burning questions. This is another first on the Refresh Community, and we look forward to an exciting sessi

Hey folks!As the festive season draws close, and our decorations are pulled out of storage boxes (who am I kidding, I already have mine up!), we thought there was no better time than now to mix, mingle and make merry with our Refresh Community members. Right on top of our holiday wish list is a Happy Hour Meet-up with IT expert, Stephen Mann @manns and YOU, over Zoom. Yeah, you heard it right!Before we get our FIRST ever virtual meet started, we wanted to hear from you, our community members for whom we’re planning this.

Fa la la la la la... All is bright at the Refresh Community as we begin preparations for #12DaysOfRefreshSeason - a time to mix, mingle and make merry. In our quest to provide ample opportunities to network, learn and grow, we wanted to welcome the holiday season with 12 days of festivities that will help you do just that. From our first ever virtual meet-up to holiday tips & tricks (and lest I forget, an exciting giveaway), there is a lot in store for you. Our Community Elf has been busy preparing the agenda for the next 12 days, take a look -☕ Day 1:

Presenting ‘The Expert Corner’, a series of audio notes with experts and thought leaders across segments to help you power up your work, every week. Today’s Agenda: Barclay Rae, IT service management consultant and author shares his expertise on ‘The Anatomy of a Service Call’. In this 2 minute video, @BarclayRae shares 3 levels you need to consider when involved in a support call that addresses a complaint.Take a look. 

The most beautiful part of Communities is that it brings people together- especially in today’s day and age where brands are trying to build meaningful and organic relationships with their customers.    Which is what excites us the most. While we're at it, it's incredible to have our efforts recognized by the experts. We've been nominated for the "Best New Community'' at the CMX Community Industry Awards 2022. The Community Industry Awards is the largest event to recognize and celebrate the best in the community industry. Just like always, we would love your encouragement!

Another day, another episode of the Expert Corner.  Today we bring to you Barclay Rae’s inputs on knowledge management. Check it out below - Using knowledge articles: It is important to track articles that weren’t very helpful and share feedback on the why that was the case.Writing an article: Put yourself in the shoes of the person who will be reading the article to make it relevant.Managing knowledge articles: Always measure the success of it - was it helpful? How often was it used? Until next time,

Hey folks! On board with IT expert, @BarclayRae, as we take a look at the value of good logging - Why is it important to document all that we do properly? Can good quality and consistent data help you, your colleagues and the business in the future? Find out in 125 seconds.   

We are thrilled to present to you The CX Review - a thought leadership publication on CX that lives to serve those who care deeply about customer experiences.Through high-quality writing, The CX Review will dive deep into all matters of CX from a place of genuine curiosity. It explores popular notions, unpacks truths, and clears the path for delightful CX strategies.The inaugural issue addresses how to manage uncertainties to ensure customer-centricity. In the light of the global pandemic, a whole range of complex and unfamiliar problems have come up for business leaders, especially those in customer-facing roles.Read the inaugural here: https://www.thecxreview.com/A huge shoutout to @meeta.sharma