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134 Topics
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Skilled Expert
Arvind RamamurtiSkilled Expert
published in Announcements and Events
Announcing the launch of The CX Review

We are thrilled to present to you The CX Review - a thought leadership publication on CX that lives to serve those who care deeply about customer experiences.Through high-quality writing, The CX Review will dive deep into all matters of CX from a place of genuine curiosity. It explores popular notions, unpacks truths, and clears the path for delightful CX strategies.The inaugural issue addresses how to manage uncertainties to ensure customer-centricity. In the light of the global pandemic, a whole range of complex and unfamiliar problems have come up for business leaders, especially those in customer-facing roles.Read the inaugural here: https://www.thecxreview.com/A huge shoutout to @meeta.sharma who has spearhaded the efforts in launching this. Feel free to reach out to Meeta, @ThatCommunityGuy, or me for any feedback / assistance.

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A
Skilled Expert
3 years ago
rashmi.nag
Community Manager
rashmi.nagCommunity Manager
published in Announcements and Events
Community Matters | Episode 2: Reimagining ITSM with Online Communities ft. Stephen Mann | WATCH NOW!Interview

We’re back with Episode 2 of Community Matters, a series of Fireside chats with industry experts to know more about the importance of online communities.On August 26, 2021, IT Analyst, Stephen Mann @manns will be joining us for a live conversation around recent IT trends and the influence of online communities in fostering peer-to-peer support among IT professionals. Here is your chance to ask him anything around IT Service Management, employee experience and wellbeing, online communities and more. Please post your questions as comments below. Episode 2: Reimagining ITSM with Online CommunitiesIT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations, while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency. Join us for a fireside chat with IT analyst, Stephen Mann, in our second episode of ‘Community Matte

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manns
Skilled Expert
3 years ago
rhea.desouza
Community Manager
rhea.desouzaCommunity Manager
published in Announcements and Events
Career In A Minute | Jo Causon's Tips To Be Successful In Customer Service

Jo Causon, CEO at Institute of Customer Service, shares four must-have qualities to be successful in customer service in sixty seconds! 

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rhea.desouza
Community Manager
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events
Webinar Recording : June 28, 2021 | The secret to delighting digital customers: Ep.3 of The Late LunchRecording

The pandemic has expedited the migration of clients to a variety of digital platforms.Clearly, a completely digitized customer experience is essential to the survival of the company. But how can we make this leap between the essential and the exquisite experiences?Catch Simon Johnson (General Manager of Freshworks, UK&I) and CX-expert Ian Golding (Founder and CEO of Customer Experience Consultancy) discuss this issue during lunch. Recording available below.  

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SanaSiddiqui
Skilled Expert
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events
Episode 2: The Late Lunch with Simon Johnson ft. Geoff Ramm (CX Expert). Streaming Live Today!

In a world with abundant choices and means, curators of great customer experiences have a disproportionate advantage. The better the experience, the more people turn to it and talk about it.So what's the secret sauce for a memorable customer experience?Join Simon Johnson (GM, Freshworks UK & I) and CX expert Geoff Ramm for the big reveal Today at 1 pm BST. 

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SanaSiddiqui
Skilled Expert
3 years ago
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Top Contributor
meeta.sharmaTop Contributor
published in Announcements and Events
New Launch: The Late Lunch with Simon JohnsonNews

 If CX is on your mind, conversations here are going to be brain fodder  Join us for the launch of THE LATE LUNCHA new CX-focused LinkedIn Live series where we sit down with a CX expert and chat away for 30 minutes about the latest in the world of CX over lunch.Kick-off:  Mon, May 24, 1 pm BSTIn the pilot episode, Simon Johnson (GM, Freshworks UK & I) talks to Martin Hill-Wilson (CEO, Brainfood Consulting) about how customer service teams can bring down customer anxieties related to automated systems.  Who should attend: Anyone who’s knee-deep in automation (read: chatbot and automated self-service users) or looking to get started with it soon.  Save your spot here.  To know more, view trailer here 

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M
Top Contributor
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events
Career In A Minute - Barclay Rae's Tips To Be Successful In Service Management

 

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SanaSiddiqui
Skilled Expert
3 years ago
R
Skilled Expert
RiazSkilled Expert
published in Announcements and Events
Community Matters | Episode 1: Shep Hyken - Role of Online Communities in Shaping CXInterview

Introducing Community Matters, a series of Fireside chats with industry experts to know more about the importance of online communities. Episode 1: The role of an online community in shaping the customer experience. According to Gartner, 80% of all organizations expect to compete on CX. These brands go above and beyond to set up great customer journeys, including significant investments in customer journey mapping, omnichannel experiences and customer analytics. However, one aspect that’s often forgotten but yet is critical is an online customer community. Join us for the first episode of “Community Matters” as we host Shep Hyken to discuss an online community’s importance in shaping the customer experience. We’ll discuss how online communities: Contribute to a higher trust in your brand Act as a source of first-party customer data and identify issues before they blow up Can be a form of self-service for faster resolution and lower cost  

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annapoorna.venketaraman
Community Manager
3 years ago
SanaSiddiqui
Skilled Expert
SanaSiddiquiSkilled Expert
published in Announcements and Events
Career in a Minute - Stephen Mann's 5 Tips When Writing for Service Management

 

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SanaSiddiqui
Skilled Expert
3 years ago

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