Skip to main content
Visit Freshworks.com Visit Freshworks

Using Freshdesk

CX and Customer Support

4779 Posts
S
swan9128we
posted in Archives - Freshdesk
다모아카지노☭(「79ESA。CoM」)☭코리아카지노

다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노

310
S
7 years ago
S
swan9128we
posted in Archives - Freshdesk
모바일카지노☭(「79ESA。CoM」)☭코리아카지노

모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노모바일카지노☭(「79ESA。CoM」)☭코리아카지노 모바일카지노☭(「79ESA。CoM」)☭코리아카지노

80
S
7 years ago
S
swan9128we
posted in Archives - Freshdesk
M카지노☭(「79ESA。CoM」)☭코리아카지노

M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노

100
S
7 years ago
S
swan9128we
posted in Archives - Freshdesk
우리카지노☭(「79ESA。CoM」)☭코리아카지노

우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노

160
S
7 years ago
S
swan9128we
posted in Archives - Freshdesk
슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노

슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노 슈퍼카지노☭(「79ESA。CoM」)☭SUPER카지노

170
S
7 years ago
S
swan9128we
posted in Archives - Freshdesk
슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트

슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트 슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트

100
S
7 years ago
L
Apprentice
longjustnApprentice
posted in Archives - Freshdesk
To reach Auto-Replay template from App

Hello, I need to know,  is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?Thanks,Michael 

161
M
Community Debut
7 years ago
L
Apprentice
longjustnApprentice
posted in Archives - Freshdesk
How to reach OpenReply value from App

Hello, I need to know,  is it possible to reach Auto-Reply message template from App? Using domHelper.ticket.openReply("some text"); I get "some text" added to the beginning of existing template, configured in Admin panel. Can I somehow override it and receive only "some text"?Thanks,Michael 

181
M
Community Debut
7 years ago
V
Apprentice
v.braultApprentice
posted in Archives - Freshdesk
Bootstrap dropdown hidden behind footer

I have an issue while using the dropdown component from bootstrap (http://getbootstrap.com/components/#dropdowns) inside a freshdesk plugin. Once I click on the dropdown button, it shows the list but some elements of the list get hidden behind the footer of freshdesk page. How can I make it on top of the footer or any elements ? Thanks.

791
M
Community Debut
7 years ago
K
Apprentice
konstantynApprentice
posted in Archives - Freshdesk
How long does it take to publish the app.

Hello, can anyone tell me how long does it usually takes to publish the Public (Free) app? Is it a day, a week, or several weeks?

241
C
Community Debut
7 years ago
mrenaud
Skilled Expert
mrenaudSkilled Expert
posted in Archives - Freshdesk
Is it possible to Restore a Company?

Once a Contact has been deleted, it is possible to restore it. However, although the Restore button is displayed in Companies, when we select a company and click on the Restore button, we get a "Freshdesk page not found" error; can we not restore a company?Thanks!

461
S
Contributor
7 years ago
T
Contributor
tim_12851Contributor
posted in Archives - Freshdesk
Multi-level dependent drop-down ticket fields missing for "Trigger Webhook"

We use a dependent drop-down ticket field titled "Product" that opens up a second level of "Module". I have been able to reference both Product and Module before as placeholders in various rules by using the "Insert Placeholder" function and going to Ticket Fields and selecting from a dropdown as shown: This shows up then as "{{ticket.product}}" and "{{ticket.module}}". But when using the "Trigger Webhook" under "perform these actions" the "Product {{ticket.product}}" can be found but there is no "Module {{ticket.module}}" for the dependent field.

591
G
Community Debut
7 years ago
E
Apprentice
eddie_14768Apprentice
posted in Archives - Freshdesk
Fresh Desk and Fresh Sales

I am new to Fresh Sales but have been using Fresh Desk for some time now. How do I get my Fresh Desk contacts to Fresh Sales?

271
G
Community Debut
7 years ago
S
Apprentice
siddharthsogani22Apprentice
posted in Archives - Freshdesk
Listen to change in custom fields in observer automation

I set an observer rule:- When ticket is updated by anyone without any condition trigger a webhook.Now that webhook gets triggered when status is updated or priority is changed, but it does not get triggered when custom fields are updated. Can you please help me how to listen to change in custom fields??

150
S
Apprentice
7 years ago
A
Apprentice
apurva.sharmaApprentice
posted in Archives - Freshdesk
Freshdesk Create ticket with attachment and getting error response

I am trying to hit freshdesk ticket generating api with attachments. Request object : $headers = array('Authorization' => 'Basic.ID), 'Content-Type'=>'multipart/form-data');             $url = "https://domain.freshdesk.com/api/v2/tickets/<ID>";             $request = new FormRequest();             $request->setField('attachments', array($path));             $request->setHeaders($headers);             $request->setMethod("PUT");             $request->setResource($url);             $buzzBrowser = new \Buzz\Browser();             $buzzBrowser->setClient(new \Buzz\Client\Curl());             $response = $buzzBrowser->send($request, null); My request is: object(Buzz\Message\Form\FormRequest)#358 (8) {   ["fields":"Buzz\Message\Form\FormRequest":private]=>   array(1) {     ["attachments[0]"]=>     string(49) "/tmp/ca6f07a55a42da45096fe366fa4d2f23317e753a.png"   }   ["boundary":"Buzz\Message\Form\FormRequest":private]=>   NULL   ["method":"Buzz\Me

2051
aravind.sundararajan
Skilled Expert
7 years ago
M
Apprentice
me_15463Apprentice
posted in Archives - Freshdesk
Invalid domain in whitelist in manifest.yml

Hi when i add my domain in white list in manifest i cant run the sdk i get the error below C:\Users\Rephael\Desktop\FreshDesk\TorahBoxDons>frsh -v run Validation errors:   1. Invalid domain(s) mentioned in manifest.yml: https://api.torah-box.com Run failed due to above errors

331
R
Contributor
7 years ago
R
Apprentice
romainApprentice
posted in Archives - Freshdesk
SDK domains/whitelisted-domains regex pattern issue

Hi there, Trying to build an app to connect to a custom API, I faced a strange issue :  My domain was always rejected when validating app using "frsh validate". After investigating, I found the issue was due to '-' in my domain name. This is because the regex pattern used in manifest-validation.js is invalid : /^https\:\/\/([^\x00-\x7F]|\w)+\.([^\x00-\x7F]|\w)+(\.([^\x00-\x7F]|\w)+)?(\.([^\x00-\x7F]|\w)+)?$/ it could be replaced by  /^https\:\/\/([^\x00-\x7F]|\w|\-)+\.([^\x00-\x7F]|\w|\-)+(\.([^\x00-\x7F]|\w|\-)+)?(\.([^\x00-\x7F]|\w|\-)+)?$/

372
R
Contributor
7 years ago
H
Apprentice
hnp114Apprentice
posted in Archives - Freshdesk
Freshdesk SSO - How to implement "Remember me" functionality

Hello, Our java web application has been implemented to apply Freshdesk SSO. Everything is working properly. There is a request from our client when using Freshdesk SSO that I think it's similar to "Remember me" functionality when login to Freshdesk portal. Below are the user's actions: 1- End-users open one of browsers IE, Chrome, FireFox and this browser is set as default one in their computer. 2- End-users login to the application, click on a link that will authenticate user's account in Freshdesk and redirect to a Freshdesk specific page (SSO).3- Browser cookies should remember login details of those users with FreshDesk. 4- End-users close the browser in step 15- End-users receive URL of knowledge base, click on that URL, browser cookies help end-users to login FreshDesk6- If end-users clear cookies on their browser, they need to redo step 2.So the expectation is end-users can view items of Freshdesk , no need to login to VC or FreshDesk again. Is it possible and how can we imp

300
H
Apprentice
7 years ago
L
Apprentice
lucApprentice
posted in Archives - Freshdesk
CTI with 3CX macOS Softphone

Hello,  Just to let you know that we developed a python script to do CTI with 3CX and Freshdesk from a 3CX macOS Softphone. https://github.com/alkivi-sas/3cx-freshdesk-macos It works well with and admin API Key so far. See you,

150
L
Apprentice
7 years ago
M
Apprentice
mirandaApprentice
posted in Archives - Freshdesk
Freshdesk Webhooks in observer not working

OK - there's nothing else I can test. Trying to trigger a webhook in Freshdesk via observer. - I can use the Freshdesk API without problem via cURL. Was able to update ticket etc, to test my calls without issue. - I can trigger a webhook to a DIFFERENT platform via my observer rule, and the payload I set gets passed over just fine. - I've tried BOTH the new and old API- I've tried authentication via username/password AND via API key*****Any insight appreciated. Essentialy, webhooks seem to work fine if they're sending to a non-Freshdesk URL. And API calls to the Freshdesk URL work fine from command line. BUT - webhooks triggered via Observer to the Freshdesk API do not work. I'm wondering if it's something to do with the authentication, because this is the only piece I can't test. I can't see the error messages it's throwing, so I have no idea how else to test. This is one of the half dozen permutations I tried:

1383
R
Community Debut
7 years ago
K
Apprentice
keen.chanApprentice
posted in Archives - Freshdesk
Issue regarding Access-Control-Allow-Origin header to AWS

 Hi Support, I am developing an apps and using AWS Javascript SDK to make API to AWS S3 bucket. The problem is that I encountered a CORS issue which disallow my call to AWS S3 bucket. I have no problem to use the same code on my server to talk to S3. ============ ERROR =============XMLHttpRequest cannot load https://s3-ap-southeast-1.amazonaws.com/s3.demo.mydomain.com/test.json. Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://mydomain.freshdesk.com' is therefore not allowed access. Error: Network Failure  at XMLHttpRequest.<anonymous> (aws-sdk-2.9.0.min.js?_=1488368547259:6) "NetworkingError: Network Failure  at XMLHttpRequest.<anonymous> (https://s3-ap-southeast-1.amazonaws.com/awk-sdk/aws-sdk-2.9.0.min.js?_=1488368547259:6:31259)" That being said, I suspect it is something to do with domain whitelisting in manifest.xml file. After did that, it ret

1682
R
Contributor
7 years ago
J
Apprentice
jason_15268Apprentice
posted in Archives - Freshdesk
Support dynamically created app.js files

Not a problem, more of a developer request.  My team would like to develop a fairly complex Freshdesk app. Limiting the app to be a single app.js is proving painful. In addition, it would be nice to be able to use es6, babel, etc.  I think a simple change would be to allow for a app.sh file where the expected output is the contents of app.js. Or something similar to allow us to compile app.js however we want. Another approach is to allow developers to use gulp/package.json, etc, to build out the extension.

271
M
Community Debut
7 years ago
H
Apprentice
helpdesk_15455Apprentice
posted in Archives - Freshdesk
The best method for separating sensitive information from support requests

We are looking to use our Freshdesk system as both an Accounting\HR change request system and a support request system.  What is the method to ensure that our support agents do not have access to the Accounting\HR change request system?

411
aravind.sundararajan
Skilled Expert
7 years ago
A
Apprentice
at.mishra007Apprentice
posted in Archives - Freshdesk
Error in creating ticket with custom fields and attachments

I am trying to create a ticket using API. I am using python 3.5 and requests library to make the request. I have some custom fields and also want to send some attachments. here are the code details: ticket_data = {'subject': 'sub', 'status': 3, 'priority': 2, 'attachments': [('attachments', ('requirements.txt', <_io.BufferedReader name='requirements.txt'>, 'text/plain'))], 'email': 'atul11@gmail.com', 'custom_fields': {'info': 'reason: New Hire\nemployee: emp\nuser: User One\npatch: value1\nteam: value1\ndescription: None\nattachment: None\nrequest_effected_date: None', 'category_name': 'Territory Assignment Change', 'sub_category_name': 'I need to re-assign all accounts in a patch to another AE on my team', 'tenant_id': 'wild-butterfly-354', 'category_id': 'asy8268aissugsudgutsuaytdu2', 'sub_category_id': 'sjkhdksdaakdh89274987'}, 'description': 'des'} headers = {'Content-type': 'multipart/form-data'}response = requests.post(url, auth=__AUTH, headers = headers, files=ticket_d

710
A
Apprentice
7 years ago
T
Contributor
thanos.massiasContributor
posted in Archives - Freshdesk
Make long original requests scrollable

The following will add a vertical scrollbar to the original request ( = the first message that the customer sent ) if it is very long. <style> div#original_request.conversation_thread div.conversation div.commentbox.private-note { max-height: 60vh; overflow-y: auto; } </style>  Note: 1vh = 1% of the height of the viewport ( the browser window size ). Thus, a good max-height is usually 50 to 70vh but depends on the size of the monitors of your crew and preference.

284
A
Community Debut
7 years ago

Badge winners

  • Wizard of Creative Thinking (5)
    BLaRue1443has earned the badge Wizard of Creative Thinking (5)
  • Lightning (Mc)Learner
    a.habgoodhas earned the badge Lightning (Mc)Learner
  • Lightning (Mc)Learner
    johanjanihas earned the badge Lightning (Mc)Learner
  • Wizard of Creative Thinking (5)
    motarohas earned the badge Wizard of Creative Thinking (5)
  • Salud, Ideator
    Grant Ehas earned the badge Salud, Ideator
Show all badges
Terms of Use