People-First AI Collective

Hello Folks! The Solution Article Suggester is a powerful new feature designed to help support agents resolve tickets faster and with greater accuracy. Powered by Freddy AI, the Solution Article Suggester analyzes the context of each support ticket and suggests relevant solution articles in real-time, empowering agents to spend less time searching for solutions and more time delivering exceptional customer service. 🧑‍💻🔍✨ This feature is available as part of the Freddy AI Copilot add-on for Freshdesk and Freshdesk Omni. The Freddy AI Copilot add-on is an always-on assistant, empowering Agents and Admins with the right tools to improve their efficiency and productivity. 💡📈💪 Learn all about the Solution Article Suggester here. 📖🔗

Hola Folks! Ready to have your say? 🗳️

Thank you for joining our AI group! This forum is your go-to space to explore all things AI—ask questions, share feedback, connect with peers and product experts, clarify doubts, explore new ideas, and access tailored solutions and resources. You’ll also have the chance to be a part of exclusive sessions led by product experts. In this group, you can dive deeper into Freddy AI Agent —a powerful catalyst for transforming both customer and employee experiences. Icebreaker: Let’s get to know each other better! Please share your thoughts using the following format: Name & What you do : Favorite part of the AI Summit: (What did you enjoy most about the event?) Feature of Freddy AI Agent you’re most excited about: (Which feature caught your attention?) One thing you’re hoping to learn or explore more about in this group: (Any specific questions or areas of interest?) Looking forward to hearing your thoughts and kicking off some great conversations around AI!

Hey Everyone! Thanks so much for joining the session yesterday – it was awesome having you all there! 🎥 Here’s the recording for you to refer to: Session Recording Link We’d love to hear any feedback you have or ideas on topics you’d like us to cover in future sessions. Just let us know!

Hello Folks! Happy Fridayy! The Freshworks 2024 Global AI Workplace Report is here, and it's packed with exciting insights! 🎉 While studies from Brookings and McKinsey point to job disruptions, our latest survey reveals a different story—AI isn’t just transforming work; it's making employees more efficient, happier, and ready to thrive in new roles! 🤖✨ Curious to see how AI is boosting job satisfaction, innovation, and career growth? You don’t want to miss this! Freshworks’ global survey of 4,000 employees reveals the demand for AI in the workplace and why IT leaders are committed to delivering it. Download the full report now and get ahead of the curve!

Heyy Folks!! How’s everyone doing? 😊 This group is definitely gaining momentum, and we’re so excited to have new members joining everyday! If you haven’t introduced yourself yet, please do so here—we’d love to get to know you better! I just wanted to check in and get your thoughts on how you'd like us to engage with you all. The main idea behind this group is to bring together all the Freddy AI enthusiasts—whether you're here to share insights, ask questions, find solutions, or just connect with like-minded folks! Here’s what we’re planning: 1-minute blog reads to share quick insights and get your thoughts Feature reviews and updates to keep you in the loop Updates on Freddy AI Academy courses (if any) Virtual sessions with experts where you can learn directly from the pros We’ll also soon be engaging some of our core AI product managers to chat with you all directly! If you’re a seasoned user, let us know your pain points/topics/functionalities/Performance (anything around AI) and wh

Hey everyone, hope you had a great break! 😊 It’s time to spark some conversations! AI agents are buzzing in the industry, but how do we move from hype to real impact? Here’s a quick 1-minute read for you—Freshworks CTO, Murali Swaminathan, dives into how businesses can move from AI agent hype to real, measurable results. If you're thinking about scaling AI, this is a must-read! Read it here. I’d love to hear your thoughts on this! What do you think about the role of AI agents in driving real business results? Drop your comments below!

Hello Community, As we close the chapter on 2024, Freddy AI reflects on a year filled with innovation, growth, and the joy of helping businesses empower service staff, delight employees, and simplify experiences. This year, we:🚀 Introduced powerful new AI features: Freddy AI Copilot for agents and Freddy AI Agent for employees. (PS: If you've not yet explored these, sign up for a personalized demo here).🤝Partnered with businesses worldwide to create delightful experiences.🎯Achieved milestones that bring us closer to our mission of transforming work with AI. None of this would have been possible without YOU – our incredible customers, partners, and team members.🌟 🎁🎉As we step into 2024, we’re more committed than ever to driving smarter, faster, and more seamless experiences for everyone. Thank you for being a part of our journey. Here’s to another year of innovation, collaboration, and success!🥂 ✨🌲Wishing you and your loved ones a joyful holiday season and a prosperous New Year!

Hey Community, Join us for an exclusive webinar and discover how Freddy AI Agent in Freshservice can revolutionize support for your organization! 🔍 What are you signing up for: Get started with Freddy AI Agent to provide always-on support that assists your employees round the clock. Explore Freddy AI Agent to see how it enhances interactions across multiple platforms and languages. Enjoy a live demo and Q&A session with our product experts! Don't miss out on discovering the future of employee support powered by an elevated IT support experience with Freddy AI Agent. 🌟 Save your spot today ! 🌟 CheersAnupama Phal

Hello Community! Are you finding it harder to keep up with the growing demand on your IT service desk? You're probably facing challenges like rising employee expectations, inconsistent support experiences, or spending too much time on routine maintenance tasks. It’s a common struggle. But the good news is, there's a smarter way to handle it. Freddy AI Agent is here to help streamline your IT support, making it easier and more efficient for everyone involved. Challenges You Might Be Facing: Lean teams struggling to manage increasing service demands. Rising employee expectations for faster, efficient support. Disjointed support experiences for globally distributed teams. High maintenance and deployment concerns with traditional solutions. How Freddy AI Agent Can Help: Autonomous frontline support to reduce reliance on human agents and manage the mundane , lightening your team's load and helping prevent burnout. Instant, 24/7, AI-powered conversational support for seamless service. Anytim

Freddy AI Agent is here with a range of Gen AI-powered features designed to enhance self-service capabilities and provide personalized support. Which of these features do you think would have the biggest impact on your IT service desk? Multi-turn Conversations Multi-lingual Support Auto-responses on Channels Citations and Grounding 24/7 Assistance on Public Channels ✨ Which of these Freddy AI Agent capabilities would you prioritize? Share your options in the comments and join the conversation on how AI can elevate IT support! 💡 Want to see Freddy AI Agent in action? Join our upcoming webinar to explore how these cutting-edge features can transform your IT service desk! Register Now

Hey Community, Ready to elevate your IT support experience? Join us for an exclusive webinar and discover how the newly launched Freddy AI Agent in Freshservice can revolutionize support for your organization! 🔍 What are you signing up for: Get started with Freddy AI Agent to provide always-on support that assists your employees round the clock. Explore Freddy AI Agent to see how it enhances interactions across multiple platforms and languages. Enjoy a live demo and Q&A session with our product experts! Don't miss out on discovering the future of employee support with Freddy AI Agent. 🌟 Save your spot today ! 🌟 CheersAnupama Phal​​​​​​​

Hey Community, Hey there! People-first AI is transforming employee experiences. The industry leaders and experts at our recently concluded AI Summit couldn’t agree more! 🎉 The Freshworks AI Summit witnessed visionary keynotes, analyst insights and first-look demos. Whether you want to revisit key insights or catch up if you couldn't join us live, you can access all sessions at your convenience. 🔗 Watch the Summit On-Demand Identify your next steps toward better, faster, always-on employee service with new AI capabilities. ⚡ Read more about the launch of Freddy AI Agent . Interested in more? Sign up for a personalized demo . PS: Watch this space for more engaging insights about Freddy AI Agent! Cheers Anupama Phal