It's that time of the Year !!!! Welcome to the #CommunityHolidaySeries [POLL]

Our #HolidaySeries starts now! We’ve lined up engaging polls and thoughtful conversations all month long. Your voice makes this community thrive—join in and keep the energy going!  

What holiday-specific processes or workflows does your team implement to keep response times fast and CSAT high?

To support our knowledge-sharing community, we’d love to learn how your team navigates holiday or other peak-season rushes. Your strategies can help others across different industries stay prepared and deliver great customer experiences. Please share any processes or workflows your team uses to stay responsive and keep CSAT high, such as: Seasonal staffing or schedule adjustments Triage, routing, or prioritization methods Training, readiness, or knowledge-base updates Automation, tooling, or workflow enhancements Communication rhythms that help the team stay aligned Creative solutions or lessons learned from past peak seasons Your insights will help the community swap smart ideas, stay sane during the rush, and keep delivering the kind of customer magic that makes the season bright.   

If your team could unwrap one AI superpower this holiday season, which one would you choose?

If you had to sum up your work year in one meme, which one would you post? Drop it below :)

Was it a thriving year? A surviving year? A “hold my coffee while I fix this” kind of year? Drop your meme below and let’s have a good laugh together as we wrap up the year!Can’t wait to see what your 2025 vibe was in meme form!  Here’s mine by the way!! Every part of life this year: loading… please wait. It’s a process.