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Hey guys!I am using FreshDesk widget and im facing a big problem when performing cached visit. The widget is not beeing deleted when the caching operation executes. So what I get is a cached page with an initialized widget, that breaks the widget and It can't re-initiate it.If I manually destroy it in console, then everything is fine. The question is - how can I make sure that once I make a visit, the widget is destroyed BEFORE the current page is cached?

Did you noted the Youtube video in KB Articles have low resolution? I see in my helpdesk all embed video are in low quality but if i open of youtube are perfect!

Hi All, Can the cutomize the widget programatically Remove the "Help" text and change to round Shape using Javascript or CSS <script> window.fwSettings={ 'widget_id':82000001946 }; !function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}() </script><script type='text/javascript' src='https://ind-widget.freshworks.com/widgets/82000001946.js' async defer></script>

Specifically what meets the “Respond within” SLA?

Hi, Freshdesk seems to not sending emails. When an issue is created, no email notification is received (an agent, is marked to received new issue notification). When creating a new agent, we never receive the confirmation email In the “notification” section, we never receive any test mail. Any idea ? Thanks, Vincent

Hello, anyone use freshdesk with italian number twilio?

Hi, I am willing to use it for my website http://heatedgadget.com/ . Can I integrate it with Whatsapp for better communication?

Hi, I want to know how fresh desk allow their agent to market their product. And what type marketing and SEO trick they allow to their agent to make maximum sales and good customer relation.

When we are going to configue freshdesk in freshchat from Freshdesk Integrations - Freshchat this link it showing us error like Freshdesk integration did not complete. How we can solve it?

hallo, i’m testing frehdesk in its free version, hope you can explain the difference between “all ticket solved” and “new ticket solved” on each green bar in the second barchart (workload) what makes a ticket solved “new”? how “new” should it be? which time do i have for solving a ticket so that it count among the “new” ones? didn’t find anything on old topics about thank you

I’ve created a Freshdesk rule that sends a reminder to the requester after 72 working hours if the status is Pending - it also sets the status to a custom one. I’d like to create a further rule which then sets the ticket to closed if a response is not received after another 72 working hours. However, the “hours since...” conditions don’t seem to include the custom statuses I’ve made. Am I doing this right or is there a better way of achieving this?

I am getting started with Freshworks and looking to use the software to improve the performance of our organization. We are n interior design company (Craven and hargrveas Design) in Leicestershire providing home renovation services in Leicester and the East Midland . Now the issue is my team is not able to properly keep the visitor's record. I just needed to know will Fresh work software resolve my problem by tracking my visiters?

I have setup a new freshdesk system and the agents are not receiving emails when new tickets are create or when they are assigned to them - it is enabled. Also, end users are unable to log tickets and get the following error - I suspect both issues are related. “We are sorry. You have been restricted from accessing this helpdesk page”

I’ve created a report in Freshdesk to show customers with the most unresolved tickets. It works, but I get too many results to be readable. Is there a way to limit the amount of results, something “list only top 10”?

I want to send a specific reminder note to agents on ticket creation when certain phrases are in the body and subject of their ticket. How would I do that?

Just signed up with Freshdesk and am wanting to integrate with PagerDuty. The FAQs say I should go to Admin → Helpdesk Productivity → Apps, but I do not see that in my admin area. PagerDuty integration is supposed to be available for all plans according to https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty . (We’re signed up for the Sprout plan at the moment). Anyone know what I need to do to get this enabled?

I am getting started with Freshwork and looking to use the software to improve the performance of our organization. We are the distributors taking rights from TV for broadcasting IPL (Indian Premiere Leage) watch airtel tv on pc every single person who sign up generate revenue. Now the issue is my team is not able to properly keep the sales record. I just needed to know will Fresh work software resolve my problem by tracking my sales?

I have previously submitted a ticket and there hasn’t been a reply, ticket was closed automatically too. Does anyone know how to go about resolving this issue: I have three different support email and is there a possibility to add a "default" language for users from each individual support email? Else the CSAT sent out will be just English.

Has anyone deployed a series of quizzes on the knowledge base articles. We will be using this for an internal solution and quizzing on knowledge would be great.

I have an incident to which I’d like to add an Excel file in private notes. When I attach the file, the “add private note” button is suddenly greyed out. Seems like a bug?

Hello. Have anybody tried creating a working Automation Rule in Freshdesk using Webhook Discord?When I tried to use the Discord webhook link, it’s not sending anything to my discord text channel. However, I found a work around on this. I created a webhook in https://pipedream.com/ and connected it to my Discord webhook. I then used the webhook generated from pipedream on my Freshdesk Automation rule and it works. I was just wondering if there are any easier way to do this. Thanks.

I have a problem with my automation rules. When a ticket is created from FRESHCHAT to FRESHDESK my rules are not being triggered. When a ticket is created from FRESHDESK itself, the rules are working normally.

Good day, how to change the top background image in Self Service Portal? I mean in my example the purple colored background. Thank you very much for your help.

Hi, is there any way to create an "internal" ticket that is not connected to an actual customer/contact but rather just a name? Every time we create a ticket, a "ticket created"-mail is sent to the customer. We would just like to create a ticket internally to work on, where no emails are sent to the customer. However at the same time, we also want to be able to create tickets where regular emails ARE sent to the customer, so they can follow the ticket. We want to use Freshdesk to replace "Microsoft Planner" which we are using today. We use Microsoft Planner to add 'tasks' (rather than 'tickets'). These tasks can be commented, edited etc. without sending any kind of notifications. We use this for the purpose of planning and following up with a customers case, so it's not forgotten. Any ideas on how we can accomplish what we have in Microsoft Planner, in Freshdesk instead?

When copying code into a support ticket generated on a support portal, freshdesk sems to accept spaces but ignore tab indentations. For example When pasted looks like The tab key does not seem to do anything either when used in the ticket window. Is it possible to support tab key indentiaton in Freshdesk?