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API and Webhooks

Using Freshdesk

  • 251 Posts
  • 536 Replies
251 Posts
dk_at_kandji
Apprentice
dk_at_kandjiApprentice
asked in API and Webhooks
Appending tags on a ticket instead of replacing

Is there a way to append tags to a ticket using the Update Ticket endpoint? Right now it seems to only replace the array of tags instead of adding.

270
dk_at_kandji
Apprentice
MCPep
Apprentice
MCPepApprentice
asked in API and Webhooks
API / monitoring freshdesk through PRTG

I would like to monitor number of pending tickets remotely through some sort of API and show it in my PRTG network monitoring web map. I don’t need someone to hold my hand through the process, but a little poke in the right direction would be greatly appreciated. Do I need to pay for some freshdesk level to get the API? (that’s fine if so). I am currently the free user and can’t see anything that would help me accomplish this in settings.

2160
MCPep
Apprentice
JosvandenEnd
Top Contributor
JosvandenEndTop Contributor
asked in API and Webhooks
Tool for API Documentation

Hi there,Just a question to create a discussion: we are looking for an tool to easily create API Documentation. We are very impressed by the way the Freshdesk API is documented. Does someone know which tool Freshworks uses to create these API documentations pages? If not, any other experiences with great tools to create API documentation?https://developers.freshdesk.com/Kind regardsJos van den End

880
JosvandenEnd
Top Contributor
nixu
Apprentice
nixuApprentice
asked in API and Webhooks
Bug in query with updated_at ?

Hi, I tried to fetch closed tickets older than 2 years with the following query:api/v2/search/tickets?query="updated_at:<%272021-09-01%27%20AND%20status:5"The API however returned tickets older than that, for instance a ticket with the updated_at field with the value "2021-09-06T10:11:59Z".Is this a bug or something I´ve misunderstood about queries?

310
nixu
Apprentice
Taylor
Contributor
TaylorContributor
asked in API and Webhooks
Where is the documentation for sending hypermedia to AWS through the API ?

I see the endpoint firing, and I see how that stream is constructed from the attachments sample, but it doesn’t use the normal Api endpoint auth, it only returns 403 Unauthorized whenever I try./api/_/attachments is the endpoint I’m referring to. How do we Authenticate with it ?

1897
EthinixSalon
axay
Apprentice
axayApprentice
asked in API and Webhooks
Growth plan includes API support?

Does Growth plan of freshdesk provides the API support to submit ticket through the crud operations and in order to connect freshdesk with other applications like asana and all?

2737
jhone
MDhaif1212
Apprentice
MDhaif1212Apprentice
asked in API and Webhooks
Get the user email instead of ID in the API call

Hi Team, Hope all is well, So basically, I’m trying to use fresh service API to create some integration for our use,  We have created a custom field called “Required Members” in the ticket requested items that it searches in the user's directory and take it as an input, like the below screenshot:  So basically, I’ve used an API call from the documentation to retrieve me the values of all the custom fields that we configured to this ticket, but for this field specifically it returns us the ID of the user which we don’t need it at the mean time, and instead we need to retrieve the email ID. Below is the response to the API call  HTTP API call that gets all the ticket details which is used:https://<site>.freshservice.com/api/v2/tickets/<ticket_ID>/requested_items You can let me know if you have any question. Thanks, 

3130
MDhaif1212
Apprentice
J
Top Contributor
jpetersTop Contributor
asked in API and Webhooks
Intune App Invalid Azure Params

HelloI am trying to set up the Intune App and keep getting invalid params.  I followed the instructions, to no avail.  Has anyone had this issue and if so how were you able to correct it?

1732
S
Skilled Expert
N
Apprentice
NettoPassaroApprentice
asked in API and Webhooks
API RateLimit Growth Plan

Hello,I'm getting "429 - Too Many requests" errors when trying to consume the FreshDesk API.My plan is Growth. Can't I use the API?Thanks

2723
H
Skilled Expert
J
Apprentice
JamesWilsonGApprentice
asked in API and Webhooks
Posting an attachment to the outbound_email end point

I am trying to use RestSharp to call the outbound_email endpoint.If I don’t include an attachment I am able to post to the end point successfully, however when I do include an attachment using the code below it fails. var client = new RestClient(outboundEmail); var request = new RestRequest("", Method.Post); request.AddHeader("Authorization", "Basic " + Convert.ToBase64String(Encoding.Default.GetBytes(apiKey + ":X"))); string attachmentFilePath = filePath; byte[] attachmentBytes = File.ReadAllBytes(attachmentFilePath); request.AddHeader("Accept", "application/json"); request.AddHeader("Content-Type", "multipart/form-data"); request.AddFile("attachments[]", attachmentBytes, file.pdf, "application/pdf"); request.AddParameter("email", myEmail); request.AddParameter("subject", subject); request.AddParameter("des

470
J
Apprentice
rjagtap
Apprentice
rjagtapApprentice
asked in API and Webhooks
Create user with password

If I am using APIs to create and update users (contacts) on freshdesk, I have to call separate APIs to update the user and activate the user (through invitation link). Is there a way to add/update password of a user through API ?

381
rjagtap
Apprentice
yuvasri
Apprentice
yuvasriApprentice
asked in API and Webhooks
oauth access token

We are trying to make an API hit from Freshdesk to 3rd party application which requires oAuth access to be passed in body params and client id client secret will be passed in authorisation headers. Is there any way to send the oAuth access token in the body params 

721
yuvasri
Apprentice
C
Apprentice
collymoresApprentice
posted in API and Webhooks
Can't select an assigne in Jira ticket integration

When trying to create an Issue from a new ticket using the 'Create a new issue' link in the Jira tab on a Freshdesk ticket. I see a list of users from Jira. But I'm unable to select any.The only option that will allow to be selected is 'unassigned'. I've tried with multiple projects in Jira and they all behave the same. I can't select any users from the listOnly Unassigned is selectableWhen selecting any other users it just reverts to -- and I'm unable to create ticket

1683
JCO3105
Community Debut
AmiChat
Apprentice
AmiChatApprentice
asked in API and Webhooks
Create New Ticket from Google Sheet

Dear Team,Is there any way we can fire a new email from google sheet? Like, in the google sheets there are different fields - to email, subject, content..Then clicking a button (or something like that), email will be fired to the recipient and a ticket will be created (may or may not reflect back on the Google sheet).There is an application/Google Sheet addon, called Mail Merge. But that shoots emails directly from the gmail id. So that does not create a ticket number. I want to have the ticket number generated.Looking forward to your help. Regards,Amitav 

981
vinothkumar.manoharan
Skilled Expert
Priyadharshini
Apprentice
PriyadharshiniApprentice
asked in API and Webhooks
Is there any API to close ticket without madatory fields

Hi Team,Is there any API to close(update API) ticket in Freshdesk without giving values for madatory fields. Thanks in advance!Priyadharshini R

2724
Priyadharshini
Apprentice
P
Apprentice
pjg_westApprentice
asked in API and Webhooks
Export all products to a Excel Workbook using the API

I am trying to export all products from FreshService to excel using Power Query I can get the first page but we have more than 100 products to return but I am new to Power Query and I cannot find an example of a method to retrieve all the pages until I reach the last one that works with the data from Freshservice. Can anyone point me in the way of a method that would work. 

4461
P
Apprentice
fahadrs
Apprentice
fahadrsApprentice
asked in API and Webhooks
How to retrieve only published articles through the solutions API

Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles that are published, currently this api also return the Draft Articles in the API response I am using the following API End PointAPI End Point  /api/v2/search/solutions?term=[keyword]

4451
cityprop
Community Debut
AbeSummers
Apprentice
AbeSummersApprentice
asked in API and Webhooks
How to add an existing asset to an existing ticket with the API?

Pretty much what the title says. I’ve managed to do some pretty cool stuff with the API and PowerShell scripts running on a schedule. Unfortunately, this isn’t something I’ve been able to do.If someone could provide an example of a JSON File containing the body on how an asset is added, that would be great. So far, this is what I have: $APIKey = 'MyApiKey'$EncodedCredentials = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(('{0}:{1}' -f $APIKey, $null)))$Header = @{}$Header.Add('Authorization', ('Basic {0}' -f $EncodedCredentials))$parameters = @{ assets = @{ display_id = "8232" } }$Parameters = ConvertTo-Json $parametersinvoke-RestMethod -URI 'https://MyDomain.freshservice.com/api/v2/tickets/147710' -Headers $Header -ContentType "application/json" -Method PUT -Body $Parameters For clarity, that would make the JSON contents: { "assets": { "display_id": "8232" }}I probably am missing something bu

470
AbeSummers
Apprentice
fahadrs
Apprentice
fahadrsApprentice
asked in API and Webhooks
How to Filter the solution articles based on the tag

Hello,Hope you are doing well.I'm working in a project in which we are going to integrate fresh desk knowledge base articles in our websiteMy question is that is there any way i can filter/retrieve the articles on the basis of tagswe are using the following api, but it only take the keyword as query param how to pass the tag name in it as query paramAPI End Point  /api/v2/search/solutions?term=[keyword] Thanks

2391
aravind.sundararajan
Skilled Expert
Zaffry
Apprentice
ZaffryApprentice
asked in API and Webhooks
select all tickets from a particular contact or email address

Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.

1682
reuven
Skilled Expert
B
Contributor
Bharath RagurajaContributor
asked in API and Webhooks
In Freshdesk Getting 403 error: "You are not authorized to perform this action" while open or create the particular ticket

Whenever the Agent or Admin opened the particular ticket the following error is popping up “You are not authorized to perform this action”, We are using full admin access API Key for Integration. We changed the roles and checked it but same issue occurs. It is more priority for us, so please give us the solution as soon as possible.

16726
aravind.sundararajan
Skilled Expert
Mblais
Apprentice
MblaisApprentice
asked in API and Webhooks
Freshping - bulk import sites?

Is it possible to bulk-import a list of websites to monitor in freshping?(“Blossom” plan paid account)

812
Mblais
Apprentice
supertopoz
Apprentice
supertopozApprentice
asked in API and Webhooks
How do I listen for bulk ticket updates in Fresdesk?

In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update. However, it is possible for an admin to bulk update tickets. For example change multiple tickets’ assigned agent. How do I listen for those bulk changes using the Freshdesk API?  

885
supertopoz
Apprentice
D
Contributor
dp_devaprakashContributor
asked in API and Webhooks
Query related to API Key based authentication

Hello Experts,I have couple of queries related to decommissioning of password based authentication feature. link for one of our application as of now we are accessing the freshservice api’s using basic authentication, where we pass the api key of the agent in user name and X in the password and generate base 64. After May 2023 would this basic authentication be still possible? in general for api key based authentication, we pass the apikey name & value in header, but what is the keyname to be passed for fresh api’s? Is there any key header? /Deva

5563
D
Contributor
Kumbi
Apprentice
KumbiApprentice
asked in API and Webhooks
Separate Preventive Maintenance ticket from Incidents Tickets

I need a way to separate  Preventative Maintenance ticket from the Incidents ticket , how do you do so in Fresh desk? 

541
dustinlope415
Community Debut

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